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  • 879 Topics
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862 Topics
A
Newcomer
AllieOlsonNewcomer
asked in Docusign Connect
Docusign Connect Sends Two Events when Reassigning an Envelope

I have an application that I am connecting to DocuSign esignature and connect. I have configured connect event to for recipient signed/completed and reassign. When a recipient signs the envelope it is working fine and sending a recipient-completed action via connect. However, when I reassign via the email sent as part of the envelope - connect sends a recipient-completed event for the initial signatory, immediately followed by a recipient-reassign event. I would expect it to only send the reassign event. Is there a way to configure it to only send the reassign event in this scenario? Or is it possible in the recipient-completed event to tell whether the recipient actually signed or not?

381
JohnSantos
Valued Contributor
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in General
How To Verify Your Recipient’s Data Automatically With Docusign Apps

Hi! I just published a new YouTube video on how to set up real-time data verification using Docusign Apps. You’ll learn: The difference between data validation and data verification. How to verify bank accounts, emails, addresses, and more. How to integrate third-party apps like Smarty for address checks or Twilio for email verification. This setup reduces errors, improves compliance, and speeds up document workflows! You can find it here: Sofian Saoudi | Founder @Solusign Consulting - Docusign Partner Need help with Docusign? Book a call with me 🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

230
sofian_solusign
Troubleshooter
J
Newcomer
JerseySTEMNewcomer
asked in eSignature API
Bypassing User Authorization for access token

We are currently working on integrating DocuSign with our MySQL database using the low-code ETL tool Integrate.io. During the integration process, we've encountered an issue related to the redirect URI. Our primary question is whether it is possible to integrate the DocuSign API without requiring the user-authorization step to generate an access token. Specifically, we want to confirm if the integration can be achieved using only the client secret and integration key, bypassing the need for individual user authentication. Additionally, we're wondering if there are any other authorization grants, other than JWT, that might be more suitable for this situation.

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A
Conversation Starter
C
Newcomer
cjDevNewcomer
asked in eSignature API
API Usage Center showing zero API calls

Why is API Usage Center showing zero API calls against my integration key? I have been testing using this key since last 1 week.

505
JohnSantos
Valued Contributor
Inbar.Gazit
Docusign Employee
Inbar.GazitDocusign Employee
posted in General
Docusign Hackathon: Unlocked  pre-registration is now open!!!

Hey everyone I'd like to personally invite you to participate in the Docusign Hackathon: Unlocked 💡 pre-registration is now open through November 19 and hackathon kicks off November 20 with prizes available up to $50k . Check out full details and sign up here . About the hackathon: Participants can use a suite of new Docusign for Developers platform capabilities and tools to create a solution in one of the following categories: AI-ify Your World - Use AI to unlock insights from your Docusign agreements and build innovative solutions. Hack-for-Good - Build an innovative solution with Docusign's developer platform to help a non-profit achieve its mission. Making the Impossible...Possible - Use Docusign technologies to code an innovative solution that tackles a seemingly impossible challenge. Hackathon Dates: November 20 - January 27 Judging: January 27 - February 16 https://unlocked.devpost.com/ #hacklathon

3811
D
Newcomer
J
New Voice
JijingNew Voice
asked in eSignature API
How to sign two documents simultaneously

I hope to achieve this function. I write my signature in the signature panel, then click sumit. The signature positions of the two documents I preset above can be signed. Can this function be achieved?

604
A
Community Moderator
K
Newcomer
kwha92741Newcomer
asked in SDKs
Create an envelope with documents and template

How to create an envelope with one or multiple documents and a template using C# SDK. Documents are just for information references only, no tab/field on it. Template is the page which defined signer.

682
M
Docusign Employee
N
Newcomer
NoelleWNewcomer
asked in eSignature API
Is there any way to convert a remote signer to an embedded signer after they've already been created?

Is there currently a way to update a remote signer to be an embedded signer instead, after the signer has already been created? I tried using the envelopesAPI’s updateRecipients() method from the PHP SDK with a mapped version of my recipients with clientUserIds assigned to them (since this is my understanding of what makes a signer “embedded”). But, when doing so, I still wasn’t seeing an embedded signer’s view for the signer whose clientUserId I had updated.

411
JohnSantos
Valued Contributor
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in General
How To Use AutoPlace On Docusign Templates

Hi! I just published a new YouTube video on automating field placement in Docusign templates using AutoPlace. You’ll learn how to: Set up AutoPlace in both the classic and new Docusign interfaces. Use anchor text to position fields accurately, even for dynamic-length documents. Leverage AutoPlace in API integrations for seamless workflows. Say goodbye to manual field alignment with this step-by-step guide! You can find it here: Sofian Saoudi | Founder @Solusign Consulting - Docusign Partner Need help with Docusign? Book a call with me 🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

680
sofian_solusign
Troubleshooter
F
New Voice
FasihNew Voice
asked in Go-live
Developer Go live is not Approving from last 7 Days

Hi Successfully Complete 20 Attempts for Developer API testing, So when i click into Go Live then Status said , that can take upto 48 hours , but i am still waiting from last 7 Days for Approval, Docusign is not Approving it .. Please help me to Approve it … i am very disappointed from Docusign Support , Very Very Confusing …

15411
F
New Voice
K
Newcomer
kiranbaby14Newcomer
asked in eSignature API
Help Needed: Building Standalone Web App with DocuSign

Hi DocuSign community! Project Goal: I'm building a standalone web application for the Docusign hackathon where I want users to: Log in to my web app using their DocuSign account Once logged in to my application, they should see all their DocuSign contracts/envelopes The application is completely separate from DocuSign, just using DocuSign for authentication and fetching contracts I am planning to have a python application in the backend I'm new to DocuSign and would greatly appreciate if someone could guide me through the proper process of implementing this. What would be the right approach and what are the key steps I need to follow? Thank you in advance for any help!

545
Kelly.Shalk
Docusign Employee
Z
Newcomer
zhangNewcomer
asked in eSignature API
400 with response Body: '{"errorCode":"USER_AUTHENTICATION_FAILED","message":"One or both of Username and Password are invalid."}'

After I moved the program to production, when I called envelopesApi.createEnvelope(accountId, envelopeDefinition), I got this error.Error while requesting server, received a non successful HTTP code 400 with response Body: '{"errorCode":"USER_AUTHENTICATION_FAILED","message":"One or both of Username and Password are invalid."}' what should i do

691
L
Docusign Employee
N
Newcomer
NoelleWNewcomer
asked in eSignature API
Envelope fields not showing in recipient view

Hi everyone! I’m running into an issue with DocuSign's envelope API recently and I’d love some more insight as to why. I start by creating a two-signer envelope. One signer is embedded from my external integration, and the other is added within the sender view in DocuSign. After adding signer fields, I use the "Preview" button to check that the fields show up for both signers. Both signers have clear signing fields. However, when I create a recipient view through my integration, no signer fields appear for the remote signer. Here is the envelope prior to pressing “Preview”.Blue = added externally Yellow = added during the “Sender view” Here’s how the fields for the signer I added within DocuSign's “sender” view appeared when I was using the “Preview” button. But, here’s how it looks when creating a recipient view for that same signer. Any ideas as to why this is?

531
JohnSantos
Valued Contributor
R
Newcomer
Rithish_KumarNewcomer
asked in eSignature API
Docusign Integration with SAP for Contract Approval Workflow

Dears, The requirement is to have the signatures of all the approvers of Purchase Contract in the contract document generated in SAP.There is already a workflow setup in SAP for the Approval process, now once a user approves the contract in SAP inbox, I need to get the signature of the approver on the document and send the workflow to further approvals.Is there any API to directly open the document for signing and sending the response back to SAP System!?Or any feasible approach or insights would be helpful Thanks

571
I
Docusign Employee
O
Newcomer
odednirNewcomer
asked in Go-live
Integration in a very long Go Live Review

Hi, I’ve developed an integration with Docusign, and initiated the review process multiple times after the integration has been rejected for unknown reasons. (The request logs that where supposed to tell me the reasons didn’t work). Now, I started the review process again but with a manual process through the support ticket I opened. I’m still waiting for their response until now. What can I do and who can I contact about that?

642
O
Newcomer
V
New Voice
versatilevatsNew Voice
asked in Authentication
When to use JWT Grant

JWT Grant I am new to Docusing and was going through the documentation. I stumbled upon the Authorization Grant of the Platform 101 docs, and read the above excerpt. Can anyone clarify what does this mean If you use a single login for all users in your integration, you should use JWT Grant. Using single login for all of the integration users mean what? Does that all follow the same login/signup method or the same credentials?

752
V
New Voice
A
Newcomer
alaxosNewcomer
asked in eSignature API
¿How to sign multiple pages (SignHere tab) without using AnchorString to place the tabs?

Hi guys, I want the signers to be able to sign all pages of all documents, i.e. page by page they can click on the (SignHere) tab. I can also consider the option of them signing only the first page and the signatures being replicated on the others. Is this possible using Java SDK?

824
A
Conversation Starter
V
Newcomer
vladNewcomer
asked in eSignature API
fix error AUTHORIZATION_INVALID_TOKEN

import axios from "axios"; import docusign from "docusign-esign"; import fs from "fs"; import path from "path"; const getAccessToken = async () => { const apiClient = new docusign.ApiClient(); apiClient.setOAuthBasePath("account-d.docusign.com"); const privateKey = fs.readFileSync( path.join(process.cwd(), process.env.NEXT_PUBLIC_SIGNUP_CLIENT_SECRET || "") ); const response = await apiClient.requestJWTUserToken( process.env.NEXT_PUBLIC_SIGNUP_CLIENT_ID, process.env.NEXT_PUBLIC_SIGNUP_USER_ID, ["signature"], privateKey, 3600 ); return response.body.access_token; }; where i can find these issues? tried to use this, but have error AUTHORIZATION_INVALID_TOKEN

812
B
Docusign Employee
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in General
Docusign Pipedrive Integration

Hi! I just published a new YouTube video about simplifying your sales process with Docusign and Pipedrive integration. You’ll discover: The limitations of the standard Docusign for Pipedrive integration. How to enhance workflows using third-party integrations like Docusign on Pipedrive. A fully automated custom integration using Make.com to generate documents, track statuses, and sync data seamlessly—no manual steps needed. Learn how to save time and streamline your sales process with automation. You can find it here: Sofian Saoudi | Founder @Solusign Consulting - Docusign Partner Need help with Docusign? Book a call with me 🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

360
sofian_solusign
Troubleshooter
Hengfeng Ge
Frequent Contributor
Hengfeng GeFrequent Contributor
asked in eSignature API
please update the Docusign endpoint IP addresses in https://www.docusign.com/trust/security/esignature

we create sendview url and got the ip address is 20.236.201.80. So we nslookup it: nslookup apps.docusign.com Server: 223.5.5.5 Address: 223.5.5.5#53 Non-authoritative answer: apps.docusign.com canonical name = apps-geo.docusign.com.akadns.net. apps-geo.docusign.com.akadns.net canonical name = apps-na.docusign.com.akadns.net. Name: apps-na.docusign.com.akadns.net Address: 20.236.201.80 but we not find this ip in the Docusign endpoint IP addresses of https://www.docusign.com/trust/security/esignature. for these near range is only include: IP range: 20.236.201.102 - 20.236.201.103 CIDR notation: 20.236.201.102/31 we not find this update in the recently Release Notes. please update the new range which need update. thanks. FreeLink 🌍 DocuSign Partner | Partner Profile🏆 2024 APAC Reseller Growth Partner of the Year🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.📊 DocuSign Community Leaderboard Top 5 contribu

681
M
Docusign Employee
M
Newcomer
meilinglamNewcomer
asked in eSignature API
SOAP API RequestStatus does not return RecipientId

I have use case where I need to uniquely identify a recipient. With REST API, it works fine. However, with SOAP, response does not return RecipientId as documented. https://demo.docusign.net/api/3.0/dsapi.asmx?op=RequestStatus <RequestStatusResponse xmlns="http://www.docusign.net/API/3.0"> <RequestStatusResult> <RecipientStatuses> <RecipientStatus> <Type>Signer or Agent or Editor or Intermediary or CarbonCopy or CertifiedDelivery or InPersonSigner or SigningHost</Type> <Email>string</Email> <UserName>string</UserName> <RoutingOrder>unsignedShort</RoutingOrder> <Sent>dateTime</Sent> <Delivered>dateTime</Delivered> <Signed>dateTime</Signed> <Declined>dateTime</Declined> <DeclineReason>string</DeclineReason> <AutoRespondedReason>string</AutoRespondedReason> <Status>Created or Sent or Delivered or Signed or Declined or Completed or FaxPending or AutoResponded</Status> <RecipientIPAddress>string</RecipientIPAddress> <ClientUserId>string</ClientUserId> <AutoNavigation>boolean</AutoNavigation

212
I
Docusign Employee
F
Newcomer
Fusion06Newcomer
asked in Docusign Connect
How to use multiple "FROM" address for a single envelope.

We are currently leveraging DocuSign keys within Oracle Integration Cloud (OIC) for a KYC process. In our current setup, the email notifications accompanying envelopes sent to customers display a single "From" address corresponding to the account configured for this process. The challenge arises when we involve multiple departments in our workflows. We have developed separate processes for various stakeholders, including Sales, HR, and others. Each department would like their envelopes to display a unique "From" address specific to their role or function. Could you please confirm if it is possible to configure multiple "From" addresses for envelopes based on the process or department? If so, we would appreciate guidance on the best approach to implement this functionality.

292
A
Conversation Starter
B
Newcomer
BridgetLyonsNewcomer
asked in eSignature API
Dayforce DocuSign Integration going Live

We are rolling out Dayforce and paid for the DocuSign IAM Professional package. We were asked to create a Developer account to demo the application during testing. We have set up the external integration in Dayforce to point to the admin user account and id and base URL. Everything was working. Now Dayforce is Live and we were instructed to go into Dayforce external integrations and Click for oAth Setup and Export Tokens. Clicked and it now matches the tokens in the External Integration area in DF and our DocuSign account information in Apps and Keys. However it is not working. I am not sure if we need to do something else?

1141
Alexandre.Augusto
Docusign Employee
S
Newcomer
soupy88Newcomer
asked in Embedded Signing
Refused to Connect JS errors

I created an app to prove the Docusign JS embedded signing with Focused View. I am using C# at the server and JS/jQuery at the client. I followed all of the steps in the article “How to request a signature using focused view” (https://developers.docusign.com/docs/esign-rest-api/how-to/request-signature-focused-view). Everything on the server side is fine, but when the JS code runs to load the document for signing, I get the following permission errors: Refused to frame 'https://apps-d.docusign.com/' because it violates the following Content Security Policy directive: "default-src 'self' https://js-d.docusign.com/". Note that 'frame-src' was not explicitly set, so 'default-src' is used as a fallback. Refused to connect to 'http://localhost:49618/05e7fec…/browserLinkSignalR/…ationData.browserId&browserId=b7e3-320d&clientProtocol=1.3&_=1728595245739' because it violates the following Content Security Policy directive: "default-src 'self 'https://js-d.docusign.com/". Note that 'connect-src

2705
E
Newcomer
R
Newcomer
RabGhNewcomer
asked in eSignature API
Next.js App Router, TypeScript, building DocuSign Api

I installed all needed libraries, including the one for ds types. It’s been extremely difficult to use. I haven’t been able to find working examples. I am at a loss. If anyone knows how to use NextResponse app router, typescript, and docusign to get a route.ts file that could send out an e-signature, I would be forever grateful. This is what I have till now ``` import { NextRequest, NextResponse } from 'next/server'; import docusign from 'docusign-esign'; import fs from 'fs'; import path from 'path'; export async function POST(req: NextRequest) { try { const { signerEmail, signerName } = await req.json(); // Initialize the DocuSign API client const dsApiClient = new docusign.ApiClient(); dsApiClient.setBasePath(process.env.NEXT_PUBLIC_DOCUSIGN_BASE_URL || ''); // Load the private key const privateKey = fs.readFileSync( path.join(process.cwd(), process.env.NEXT_PUBLIC_DOCUSIGN_PRIVATE_KEY || '') ); // Request JWT user token const results = await dsApiClient.requestJWTUserToken( process.

8719
K
Newcomer

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