DocuSign Connect webhook does not send the PDFBytes in the payload

Question

Hi,

I’ve created a Connect configuration with the following settings:

Trigger Events > Envelope Events > Envelope Signed/Completed!-->

Include Data:

Documents
Attachments
Document Fields!-->

But when the contract signing process is complete, I receive a payload into my webkook with the following structure:
!-->

{ 
  event: 'envelope-completed', 
  envelopeId: '68ce2953-4fa5-8d2f-8094-cde7fc130d3b', 
  status: 'completed', 
  documents: [ 
    { documentId: '1', name: 'InvestmentContract_50b40cd2-f529-4584-892d-926b40447143' }, 
    { documentId: 'certificate', name: 'Summary' } 
  ],
  completedDateTime: '2026-01-13T16:15:14.87Z',  
  createdDateTime: '2026-01-13T16:13:53.8Z'
}

The PDFBytes is not included in the payload.

I need to get the signed PDF and save it in a safe storage for my system.

Is my configuration wrong? Are there any other ways of getting the singed PDF?

Best regards,

José Compadre Junior

Iandro.Simoes · Answer

Hi ​@compadrejuniorThanks for reaching out to the Docusign Community.To include documents with Connect messages, please select Admin » Connect » Actions » Edit » Envelope and Recipients » Include Data » Documents in the admin account. If you are not receiving the PDFBytes, you may want to check your listener's limitations or blockage. The Base64-encoded format is approximately one-third larger than the binary file format. File size might be a storage consideration for you.Best regards,