URGENT: Technical Review Passed but Account Eligibility Issue - Account ID: *******

Dear DocuSign Team,

I am writing to express my extreme frustration regarding the Go-Live process for my Integration Key (Podio-API). I have been stuck in a loop between your technical and sales teams for several days now.

Here are the facts of my case:

• Technical Compliance: I have successfully completed 26+ API calls in the developer environment, and my status is currently "Ready to Submit".

• Account Status: I have already upgraded my account to the Business Pro plan (Account ID: *******), which should support custom integrations.

• And my Developer Account ID is *******

• The Issue: Despite the upgrade, the "Select" button remains disabled, and the system shows my account as "ineligible" to promote an integrator key.

I have been told by your technical team that I am on the right track, yet the Account Manager system has not reflected the upgrade. This delay is causing significant downtime for my project.

I request you to immediately:

1. Manually verify and sync my account's billing status with the API Go-Live tool.

2. Enable the "Integrator Key Promotion" feature flag for my production account ID: *******.

3. If a specific "API-only" contract is required, please provide the exact link to activate it without further delay.

I look forward to an immediate resolution.

Regards,

Steven

Account ID: *******