Embedded signing app hangs in Edge browser (Optimizely)

Forum|Forum|1 year ago
April 30, 2025
2 replies
228 views

We are using Docusign JS library for embedded signing experience.

In chrome browser, when we load the url, it is adding iframe in DOM and then opens modal to accept terms.

In edge browser, it just hangs and never open the modal to accept terms with exceptions below.

Embedded Signing

H

hjoshi

Author

Newcomer

Update : this happens because strict browser policy for tracking doesn’t allow Optimizely to work and then that breaks enbedded signing.

Is there a way to disable Optimizely tracking so that it works fine even with strict browser policies for tracking?

S

sparmar

Newcomer

Do we have any fix or update available on this about how to suppress these log messages from Optimizely in dev console?

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.