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Docusign 2024 Release 3 Is Live! Discover the New Capabilities

16 days ago

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Core Capabilities

Have Docusign Core Capabilities questions? Find answers here!

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Community UserLegacy User

asked in eSignature

how to change the signature?

stu802558Newcomer

How do I get in touch with my account executive?

842

9 months ago

brianmorgsNewcomer

asked in eSignature

Download all signatures and certificates within org account

I am looking to bulk download all signature docs and certs from our entire org, without going to all active/inactive users for information. How do I do this?

462

9 months ago

Beatrice.CostaDocusign Employee

asked in eSignature

Conditional logic and formula cross signers

Is there any workaround for Conditional Logic and Formula field to work between fields belonging to different recipients?

931

9 months ago

kh2024Newcomer

asked in eSignature

Need to void signed document

Well, this is embarrassing. There is a parent company that has a docusign agreement for 2 locations, which are separate documents. I signed the one for the wrong place. Is there any way to void it, or do I just need to call and ask the mistake location to please void?

3193

9 months ago

courtenay.wNewcomer

asked in eSignature

prompted to switch accounts

Hi, I received a chat regarding one of my users receiving a “Switch Account” prompt with a couple of accounts to select. They were already defaulted to one account. Any reason why this would automatically pop up?

353

9 months ago

Ronald.j.ShawNewcomer

asked in eSignature

checkbox

I made a mistake with checking the wrong box. The document will not allow me to make any corrections

382

9 months ago

PARIS JACKSONNewcomer

asked in eSignature

loading a document

How do I drag a document into the box in order to send to someone else to sign?

372

9 months ago

vrbovev1Newcomer

asked in Web Forms

The current version of CV template.

I need to find the current version of CV template. Many thanks in advance.

IvanaNewcomer

Hallo comunity,how long do contracts stay stored in docusign? Thx for your help

422

9 months ago

Simon MarshallNewcomer

asked in eSignature

Documents with PDF Forms that require Pre approval and Final Approval Signatures and the pdf form to be filled between.

Hello my documentation process works like this.Create empty pdf form document for a specific system Send the new Specified empty test form pdf for “Pre Approval” signature from the right Managers After they have signed, I fill out Pdf form with test results (serial codes etc etc) I then sign myself, on each page. After that is done, I then send the pdf out again for the managers and QA to sign for “Final approval”Can this be done using Docusign?

1662

9 months ago

irfanNewcomer

asked in eSignature

How to disable completed email notification?

How to disable completed email notification

4712

9 months ago

JakethesnakeNewcomer

asked in eSignature

Adding Documents To Contracts Already Sent For Signature

Is it possible to add documents to an existing document that's already out for signature? I have a few contracts that need to be signed. Some of them need a specific document that needs to be added after the person signing reviews it. Instead of recalling and restarting the contract signing process (which would delay the job), I would like to just add that doc. Thank you !

Heidi MossNewcomer

When I am on the screen where I can input text or add signatures, my screen is constantly “shaking”. It gets larger, then shrinks, and I cannot keep the cursor on the corners of a text box because the outline of the box is constantly moving. Besides this, it is a trip on my eyes. Feels like my eyes are shaking. Any suggestions?

LarryRNewcomer

Hi ThereNew to Docusign. When sending a document for signature, I am having a hard time figuring out how to include a sequenced chain of people that must receive and approve the document before it is actually signed by the signing parties. Can anyone help? Thanks so much!

242

9 months ago

ZoeNewcomer

asked in eSignature

Daily Envelope Sent Reports

We have randomly stopped receiving our daily ‘envelope sent’ report and it is coming up with this message. Can anyone advise why or how we go about fixing this to continue receiving the reports?

282

9 months ago

sshelkoshveinNewcomer

asked in eSignature

Download signed document and summary

Hello All,I would be really grateful for any ideas - HR wants to receive document and summary, that were signed by terminated employee some months ago. Can DS Admin to download signed document and summary of this terminated employee and send to HR and if “yes”, how can DS Admin do this or is it impossible?Thank you!

JacstaNewcomer

When sending a document using Specify Recipients, once the Reviewer specifies the additional recipients, does the recipient’s (eg signer 3 & 4 below) email notification requesting signatures reference the original Sender or the Reviewer’s name?Thanks

938

9 months ago

BbarrecaNewcomer

asked in eSignature

Client entered Data not displaying in completed form

I sent out a questionnaire that has optional fields and the client completed it. The signed copy coming back to me is blank except for a signature. Does anyone know the cause. Opens as acrobat, pdf. Any tips. Thanks,Barb

772

9 months ago

JmillerALTCOSNewcomer

posted in eSignature

multiple users on one email

I have two users under my email address one I have been using for a few years and one that was just sent to me from my company. How do I merge the two users so I only have one user and do not lose the history on my original user.

2482

9 months ago

Nicolas VERNOUXNewcomer

asked in eSignature

we need multiple peaople to be able to send and manage customer contracts for signature via Docusign. how can we proceed (SSO activated)?

we need multiple peaople to be able to send and manage customer contracts for signature via Docusign. how can we proceed (SSO is activated)?

212

9 months ago

Sergio SalvadorNewcomer

asked in eSignature

Records of the signatures are not saved on my profile.

Hi!Whenever a coworker sends me a document for my signature, an email notification arrives. I can sign it with no problem, but when I try to check the records on my profile just to review the document, it doesn't appear.This started happening in the last few weeksDo the senders have to do something different, so I can keep a record of all the documents I have signed?Thanks

992

9 months ago

Community UserLegacy User

asked in eSignature

We needs to create two different sub-account under the principal. How we can do it?

Please send me a replay to the XXXXXXX@XXXXXX

632

9 months ago

ccollinsNewcomer

asked in eSignature

Drawing Field Image Upload Poor Quality

When using a drawing field for the signee to upload an image, the result is always a very poor quality image. I’ve tried many times and can’t get it to be remotely usable. Does anyone have any success with this getting better quality?

994

9 months ago

PatMarkNewcomer

asked in eSignature

size of Initial block before sending to sign

The size of the initial block is very small and I cannot seem to make it bigger. Is anyone else having a problem with this

1253

9 months ago

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