Skip to main content

If I am remitting an envelope that requires a designated individual to sign on behalf of the entity (i.e, M Jones, President of ABC Co.) WHAT names goes in the “recipient” field for the envelope delivery?  I always ensure the signature line is updated to read: ABC Co by: M Jones, President with the intent that M Jones would click and sign. 

ISSUE- sometimes my completed docs come back as intended (M Jones) and sometimes they come back w. ABC Co as signature? I list the ENTITY as recipient on all and no clue why it only happens on some? 

Does the recipient have to designate OR is something I am doing wrong on my end? 

Help??

thanks

 

Hello @GWeber,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

We are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand you are remitting an envelope that requires a designated individual to sign on behalf of the entity.

 

Can you provide an envelope ID for where the envelopes come as intended and an ID for when in come with ABC Co as the signature?

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @GWeber,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Reply


Code of Conduct