@Carlos Rojas This is likely a Permissions issue within your DocuSign user. You will need to check with your DocuSign Admin to see what Permission Profile is assigned and whether that Permission Profile has Template “Create” permissions. 

David, you are right, it was a permissions issue. Thanks.

@Carlos Rojas Excellent, glad I was able to assist.

Hi @Carlos Rojas,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.