Hello @Caroline 

I hope you doing great, I understand the issue and why it’s asking for complete the role 2 name and email. so are you setting the unknown role recipient using bulk send. if yes then you should set unknown role recipient and there field added to the envelope separately. 

Here is the link for more info; Bulk send

Thanks! Let me know if you need further assistance. 

Hello @Caroline ,

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Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!