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Want to shape the future of Docusign? Add your ideas for dream features and upvote others you love.

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How to Use the Ideas Feature

What you need to know about Docusign Community IdeasThis guide will walk you through the process of sharing your ideas, voting on existing ideas, and...

Forum|Forum|2 years ago

22860

Update on the status of submitted ideas

Hi everyone! We’ve heard your questions about the status of submitted ideas in the Ideas forum.Internally, the Docusign team is actively reviewing you...

Forum|Forum|1 year ago

9708

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JoePNewcomer

Enable bulk loads to enable multiple updates to users without going indiviuallyIdea Submitted

Currently looks like we are not able to do data loads to close multiple users within CLM. We just finished our conversion and I was informed that we have to go individually to well over 150+ user accounts to close them.Right now this setup is for a small company and not enterprise wide and would benefit us with our time and resources. Thank you

Forum|Forum|8 months ago

Hengfeng GeHero

Add “jti” Claim Support in DocuSign JWT Assertions to Prevent Replay AttacksIdea Submitted

Idea Description:According to the current DocuSign JWT authentication documentation (https://developers.docusign.com/platform/auth/jwt-get-token/), the supported JWT claims include:{ "iss": "<integration_key>", "sub": "<user_id>", "aud": "account-d.docusign.com", "iat": <epoch_time>, "exp": <epoch_time+6000>, "scope": "signature impersonation" } However, the JSON Web Token (JWT) RFC 7519 specification (Section 4.1.7) defines the "jti" (JWT ID) claim, which provides a unique identifier for a token and can be used specifically to prevent replay attacks:“The 'jti' claim can be used to prevent the JWT from being replayed.”The jti value is a case-sensitive string that must be globally unique. While optional in the RFC, it is a widely adopted security enhancement in modern API authentication systems.Why This MattersIn real customer environments, JWT assertions are often passed through multiple layers—load balancers, proxies, middleware, observability layers, or logging systems. When the JWT assertion is URL-encoded and sent to the /token endpoint, these systems may log or store the full request. This creates a risk that the same assertion could be replayed to request a new access token.Given that Docusign manages extremely sensitive business data (contracts, legal records, identity information), strengthening API-level protections is essential. Replay protection is a foundational security mechanism that is often overlooked but has very high impact when compromised.Requested EnhancementPlease consider adding support for the "jti" claim in Docusign JWT validation logic: Allow developers to include a “jti” claim in their JWT assertions Docusign should validate the uniqueness of each jti within a configurable time window. Reject any /token request that attempts to reuse a previous “jti” value Ensures a strong guardrail against replay attacks. Optional logging or monitoring Log replay attempts to help customers detect possible credential leakage. Customer Value Strengthens API authentication security Reduces risk of replay attacks when assertions traverse proxies or logs Aligns Docusign more closely with industry best practices (per RFC 7519) Helps customers meet compliance requirements for high-assurance environments Provides higher protection for mission-critical contract data Builds defense-in-depth for JWT-based integrations With increasing threats in the SaaS ecosystem and the high sensitivity of contract data, adding jti support would be a significant improvement to Docusign’s API security posture. FreeLink/甫连信息🌍 DocuSign Partner | Partner Profile🌟The only DocuSign Partner globally with two Certified eSignature Technical Consultants🏆 DocuSign 2025 APAC Growth Engine Partner of the Year💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024📊 DocuSign Community Leaderboard Top 5 contributor🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng📬 For business inquiries, feel free to connect via :WeChat/微信: +86 1381880287WhatsApp: +65 97796938

Forum|Forum|8 months ago

Hengfeng GeHero

Provide Long-Lived API-Generated Signing URLs as an Alternative When Email/SMS Delivery FailsIdea Submitted

Idea Description:Currently, DocuSign supports two signing methods: email-based (remote) signing and embedded signing. Email signing links are valid for 48 hours and can be refreshed by recipients. Embedded signing URLs, however, expire in 5 minutes and cannot be refreshed.Some regions experience frequent issues where recipients are unable to receive DocuSign emails due to domain blocking, SMTP 550 errors, or false-positive spam filtering—often caused by large volumes of emails sent from the customer’s DocuSign account. At the same time, SMS/WhatsApp delivery in certain regions is also unreliable or completely unavailable. These limitations result in recipients being unable to access the signing ceremony at all.To solve this, we propose allowing integrators to generate a longer-lived signing URL via API, similar to the email signing link, that can be manually delivered through alternative channels (corporate messaging apps, internal systems, or verified communication tools).This link can require additional authentication factors—for example: Stronger knowledge-based authentication Additional identity verification before entering the signing ceremony Copy-link consent or audit entry confirming the delivery method Limiting link generation to high-privilege roles or API scopes This ensures signature integrity while providing a practical fallback when email/SMS delivery is not possible.Customer Value: Ensures users can still sign documents when email/SMS channels fail Reduces support cases related to blocked delivery (SMTP 550, spam filters, regional SMS issues) Prevents business delays caused by unreachable signers Increases flexibility for enterprise workflows in regions with strict email filtering Improves overall signer accessibility without compromising security FreeLink/甫连信息🌍 DocuSign Partner | Partner Profile🌟The only DocuSign Partner globally with two Certified eSignature Technical Consultants🏆 DocuSign 2025 APAC Growth Engine Partner of the Year💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024📊 DocuSign Community Leaderboard Top 5 contributor🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng📬 For business inquiries, feel free to connect via :WeChat/微信: +86 1381880287WhatsApp: +65 97796938

Forum|Forum|8 months ago

mshealyEstablished Contributor

Turn question to ideaDelivered

Need to be able to turn a community question into a community idea. I have included lots of information in questions and have been told that I have to create an idea seperate. This is counter productive. Please create the option to move a question to an idea.

Forum|Forum|8 months ago

sub_doeaccNew Voice

Writeback from Docusign CLM data into Salesforce contentsIdea Submitted

Scenario - Text contents are coming from Salesforce to Docusign CLM, converted to objects and written into MS Word files. Problem - If someone changes the word document, we need to update the source as well in salesforce from where it was coming. For Ex: If there is a text content “I am a Docusign Developer” coming from Salesforce to Docusign CLM, and a document has been created with a content “I am a Docusign Developer”. Someone changed the content to “I am a Docusign Designer”. We should write the changed content to Salesforce. So that, the source is updated with recent content.

Forum|Forum|8 months ago

nuhangConversation Starter

Display seconds on workflow reportIdea Submitted

Show seconds on the Step Start Date and Step Last Updated fields in the Workflow Steps OOTB report. *Step duration reflects seconds, so the information is available but not displaying

Forum|Forum|8 months ago

nuhangConversation Starter

Add user filters and sort options to reportsIdea Submitted

Add user filters and sort options to the Workflow Processes and Workflow Steps OOTB reports. *User currently have to export these reports to make them useful rather than view within the application.

Forum|Forum|8 months ago

MaestroMeDillonNewcomer

Workflow Builder (formerly Maestro) Instance Administrative ControlsIdea Submitted

As a financial institution, we face many impostors trying to orchestrate account takeovers. We are using Workflow Builder (formerly Maestro) for profile/account update workflows (without envelopes), which exposes us to risk when instances are left open with unlimited identity verification attempts and no time limit for completion.It would be best if we had expiration rules for each workflow so that we can limit the use of the workflow to a reasonable time-period. Further, we cannot retire old workflows without manually stopping all open instances, which is an entirely separate issue.Our other request would be to limit the number of attempts in IAM, or to have a way to limit the number of times that a phone number or email can be invited to the same workflow in a given time period.

Forum|Forum|8 months ago

rm788622Active Voice

Add the automatic reminder event to envelop historyUnder review

We were told only the Manual reminders can be seen in the envelope history, we want the ability to track the automatic reminders as well.

Forum|Forum|8 months ago

MaviTConversation Starter

Turn off remindersDelivered

It would be amazing to also be able to chose not to send any reminders and just let the document expire after a certain time.

Forum|Forum|8 months ago

GeryNew Voice

prohibit backdatingDelivered

When entering a date in Docusign, how to avoid entering a date before today's date.Thanks

Forum|Forum|8 months ago

weathermanjamesNewcomer

Integration with Fiserv ProductsParked

We are currently using Nautilus (part of the Hyland/Fiserv) umbrella for our document retention platform.Currently, there isn’t integration with this product to route/send our documents back to upon completion of the signing process. Wondering if this has at all been discussed is a possibility. Would be more than willing to provide for more information if needed.

Forum|Forum|8 months ago

daniel.krcmarDigital Collaborator

CLM Reminder templates and attributesIdea Submitted

Enable CLM Attributes & Dynamic Variables in Reminder Email TemplatesProblemIn Docusign CLM, reminder email templates currently have a major limitation: CLM attributes cannot be added to reminder email templates When a reminder template is directly attached to an Agreement: No additional attribute values can be displayed in the reminder email No dynamic CLM variables or metadata can be merged into the message This means reminder emails are static and lack critical contract context.

Forum|Forum|8 months ago

davidnkcrookNew Voice

Reminders to sign to take into account weekendsDuplicate

The reminder to sign is set for a fixed number of days which doesn’t take into account weekends. It would be helpful to have the ability either at admin level or user level to be able to select whether the weekend should or should not be accounted for in the reminder days

Forum|Forum|8 months ago

GQuintanaNewcomer

Extend envelope expiration date and number of clicksDuplicate

DocuSign has added a new feature where links send out to a signer expire in 5 clicks or 48 hours. We are a law firm that sends out envelopes for new potential clients. Some clients are pretty old and many are not tech savvy. When they are presented with an expired link this causes confusion and delays for them. Can we please extend the expiration time and clicks so that we do not have this additional process or delay in getting signatures. This may also frustrate some potential clients and cost us a new case.

Forum|Forum|8 months ago

BGrantDigital Collaborator

Only send Certificate of Completion to SignerUnder review

We would like to see the Certificate of Completion only being sent and available to the create/sender of the envelope. We would like it to still be emailed with the completed docs to the sender but no one else receives that, particularly when using document visibility but then everyone currently can see the certificate of completion which lists everything, which is a risk issue. We would like to see the Certificate of Completion only being available to the sender of the envelope and no one else. If any recipients would like that, it can be requested from the sender and redacted as appropriate before being sent.

Forum|Forum|8 months ago

AurelieNewcomer

Add an option to scroll the Action Menu when there are many actions available, as currently some are not visible if we add too many.Idea Submitted

Small “bug” that a user noticed : on his laptop, when he clicks on “Edit” in a DocuSign CLM file, a drop-down menu appears.However, he can only see part of it. All custom actions are hidden, and there’s no way to scroll through the menu. The only workaround I found is to reduce the zoom to 80%.

Forum|Forum|8 months ago

David Herzog AttorneyNew Voice

Date of Last Signature - No Signing OrderDuplicate

Docusign should be able to trigger a date for last signature without setting a signing order. It’s frequently a headache in my law practice to set a signing order, especially when I have multiple parties and am trying to gather signatures as quickly as possible.

Forum|Forum|8 months ago

lmissagliaNewcomer

Allow Organization Admins to Set Delegated SignersDuplicate

We have encountered an issue where an employee was unexpectedly out on leave and no delegated signer was assigned.One particular template had as a recipient this employee & the recipient settings were set as “sender can’t edit or delete the recipient”. This obviously caused some issues where the documents could not move forward, although our HR team had designated a delegate for all duties while this employee was out.The idea would be to allow only organization admins to be able to set delegations on behalf of customers given the use case mentioned above.

Forum|Forum|8 months ago

annaCWMNewcomer

Save Phone NumbersDuplicate

Hello, Please auto save phone numbers of contacts, the same way you do emails. Thank you, Anna

Forum|Forum|8 months ago

harveydtkNewcomer

Add a standard field for the effective execution dateDuplicate

It would be helpful to be able to have as a standard field, the date on which a configurable percentage of signers had signed a document, whihc would be its effective date.Most docs probably require 100% of signatories to sign, but some might just require >50%, or some other percentage.Whichever the case, it is often helpful to state the effective date at the head of a document, and this would allow that to be done within Docusign.

Forum|Forum|8 months ago

mshealyEstablished Contributor

licenses in CLM usedIdea Submitted

Need the ability to create a report to show how many clm licenses have been used vs the total licenses purchased for us.

Forum|Forum|8 months ago

RonsoloNewcomer

Allow reporting on task original creation date and task assigned date to provide analytics on how long tasks are taking to be assignedIdea Submitted

We want to know how long our workers are taking to claim a task but currently the Created Date always matches the Assigned Date, so that can’t be calculated.

Forum|Forum|9 months ago

nickswinburneNew Voice

Change the 2nd default color of the signing / initial blockDuplicate

When adding a 2nd signer, I find the color of the 1st signing block (light blue) is very similar to the 2nd color of the 2nd signing block (light aqua). Can this be changed?? It is mind numbing that a professional signing platform would use 2 colors that are so similar. Trying to backtrack through a document to figure out if I’ve double dragged the same initial block or the 2nd signer shouldn’t be this difficult…Use a DIFFERENT color; orange, purple, red … whatever… it’s a line of code. Option 2: allow the admin to choose the signer block color.

Forum|Forum|9 months ago

neethujkpFrequent Contributor

Bulk Correction featureDuplicate

Can we have a solution to bulk correct envelopes. We have 1000s of envelopes where the signer was Mr.X and he left the company. Delegation is also not possible as his email is not active. Now its difficult to correct these envelopes one by one. Is there a solution?

Forum|Forum|9 months ago