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Idea Description:
Currently, DocuSign supports two signing methods: email-based (remote) signing and embedded signing. Email signing links are valid for 48 hours and can be refreshed by recipients. Embedded signing URLs, however, expire in 5 minutes and cannot be refreshed.
Some regions experience frequent issues where recipients are unable to receive DocuSign emails due to domain blocking, SMTP 550 errors, or false-positive spam filtering—often caused by large volumes of emails sent from the customer’s DocuSign account. At the same time, SMS/WhatsApp delivery in certain regions is also unreliable or completely unavailable. These limitations result in recipients being unable to access the signing ceremony at all.
To solve this, we propose allowing integrators to generate a longer-lived signing URL via API, similar to the email signing link, that can be manually delivered through alternative channels (corporate messaging apps, internal systems, or verified communication tools).
This link can require additional authentication factors—for example:
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Stronger knowledge-based authentication
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Additional identity verification before entering the signing ceremony
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Copy-link consent or audit entry confirming the delivery method
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Limiting link generation to high-privilege roles or API scopes
This ensures signature integrity while providing a practical fallback when email/SMS delivery is not possible.
Customer Value:
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Ensures users can still sign documents when email/SMS channels fail
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Reduces support cases related to blocked delivery (SMTP 550, spam filters, regional SMS issues)
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Prevents business delays caused by unreachable signers
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Increases flexibility for enterprise workflows in regions with strict email filtering
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Improves overall signer accessibility without compromising security
FreeLink/甫连信息
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