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After refresh my sandbox with production. Again user is added in the “Docusign Setup”> “User Managemenet”. User has necessary permission set assigned for generates and send document.
Now after generate the document, when I hit “Send with Docusign” Action Button. It shows an error toast notification with “Not Found”.
After that nothing happens. and Send with Docusign page stays on that page only.
What would be the issue
Solved
Next button on the Send with Docusign Action page is not working
+1- Newcomer
Best answer by marco.tanglao
Hello
Thank you for reaching out here in Docusign Community.
Would you mind trying these steps and check if the issue persists? Just in case we have encounter a possible affectation:
1. Clear the cache and cookies
2. Try a different browser(s)
3. Try an Incognito/in-private window
4. Try a different device
5. Test with different Internet networks such as on a mobile device using data with Wi-Fi disabled.
If you have already tried the steps above and the issue persists. We suggest that you open a case by following the steps provided in the link below so that our Salesforce team can further check on this and see if this is a possible bug.
Open a case in the Docusign Support Center
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
- Community Moderator
- Answer
Hello
Thank you for reaching out here in Docusign Community.
Would you mind trying these steps and check if the issue persists? Just in case we have encounter a possible affectation:
1. Clear the cache and cookies
2. Try a different browser(s)
3. Try an Incognito/in-private window
4. Try a different device
5. Test with different Internet networks such as on a mobile device using data with Wi-Fi disabled.
If you have already tried the steps above and the issue persists. We suggest that you open a case by following the steps provided in the link below so that our Salesforce team can further check on this and see if this is a possible bug.
Open a case in the Docusign Support Center
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
- Community Moderator
Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Marco Paulo | Docusign Community Moderator
+1- Newcomer
Hey
It was a different issue rather than the solution mentioned in above steps.
Thanks for your support.
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