After refresh my sandbox with production. Again user is added in the “Docusign Setup”> “User Managemenet”. User has necessary permission set assigned for generates and send document.
Now after generate the document, when I hit “Send with Docusign” Action Button. It shows an error toast notification with “Not Found”.
After that nothing happens. and Send with Docusign page stays on that page only.
What would be the issue
Hello
Thank you for reaching out here in Docusign Community.
Would you mind trying these steps and check if the issue persists? Just in case we have encounter a possible affectation:
1. Clear the cache and cookies
2. Try a different browser(s)
3. Try an Incognito/in-private window
4. Try a different device
5. Test with different Internet networks such as on a mobile device using data with Wi-Fi disabled.
If you have already tried the steps above and the issue persists. We suggest that you open a case by following the steps provided in the link below so that our Salesforce team can further check on this and see if this is a possible bug.
Open a case in the Docusign Support Center
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
