We have created one webhook and in that, we call an API on change of document signed.
The API triggers but it returns an error of 500 Internal Server Error.
And when we debug the api call then we do not get the document pdf bytes in it and it returns null.
+1Hello CRM Developer
If the 500 status error are returning from the webhook that you configured in DocuSign Connect, this error is related to the URL that you set there and need to be investigated by the responsible team of the URL that you have configured, as Connect is just a webhook service that send the payloads to an endpoint of your choice.
But, you are trying to call the eSignature API to update or retrieve documents and is getting the 500 error, my recommendation is to open a Support Case, passing much details as possible so our support team can investigate the issue further and better assist you with the troubleshooting
You can open an Support Case by following this guide:
https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US
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