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Question

1Password manager extension causing Application Error

  • April 3, 2025
  • 1 reply
  • 101 views

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Hello,

 

While doing user testing for a client I came across a bug on the docusign platform, specifically in the Firefox browser when the 1Password extension is enabled. The password manager seems to be blocking users from fully completing their account set up with Docusign.

session transaction ID b055adb1-64a6-4592-95f6-868a8f9b8d8f and the steps to reproduce this error.

Steps in Firefox browser (regular or private browsing, with browser cache fully cleared): 

  1. Docusign account activation by following the generated link in email inbox
  2. Set password for Docusign Account → when the login button is clicked, 1pass redirects the user to the Application error message rather than the successful Docusign login page.
  3. This process works in Chrome with 1password extension installed

Any advice on how to get around this bug (without disabling the extension) would be greatly appreciated.

1 reply

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  • Newcomer
  • 1 reply
  • April 14, 2025

I have exactly the same issue - Firefox/1Password extension.  It worked fine until very recently (last few weeks).  Now have to either open in Incognito or disable 1Password extension.


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