Production account does not support API integrations (JWT works in demo)

Hi ​@sevafour,

I hope this message finds you well.

I recommend opening a support ticket and including the following information:

• The Account ID to which you are trying to promote the integration key

• The integration key being promoted

• A full-screen screenshot of the error you are encountering (this helps capture any relevant information that may appear in the browser URL)

• A screenshot of the Integration Key details (Admin → Apps and Keys → edit the integration key in the demo environment and capture its details)

• Confirmation that you are an administrator in the target account, as only account administrators can request changes if needed

With the information above, we will be able to review your account settings and validate whether all requirements for promoting integration keys are met. If anything is missing, we can advise on or apply the necessary changes, depending on your plan.

Please note that this type of review cannot be conducted through a community post, as much of the required information is confidential. A support ticket is the appropriate and secure channel for this request.

Best regards,
Leandro Reis