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eSignature API

Find answers to your Docusign eSignature API questions.

  • 485 Topics
  • 1,049 Replies
485 Topics
L
Newcomer
lemorenoNewcomer
asked in eSignature API
Docusign vs Ariba integration

We have an issue connecting SAP Ariba with docusign, the error specifies that the id from airba doesn´t match the id from docusign during the consent phase. Although both users are equal (matching also the lower and upper cases, no blank spaces also). See attached info with screenshots This integration works fine in our sandbox. Any clue?

80
L
Newcomer
M
Newcomer
mlpameerNewcomer
asked in eSignature API
Use API with out developer Account.

I’m using a regular DocuSign (production) account, but I don’t have a developer account. I’d like to retrieve all completed envelope emails using the API. How can I achieve this?

211
R
Docusign Employee
S
Newcomer
SneerNewcomer
asked in eSignature API
Signer-Held Digital Certificates in developer account

Hi, How can I test signing using Signer-Held certificates in a developer account? I don’t have the “Signature Types” page in my admin settings (https://support.docusign.com/s/document-item?language=en_US&bundleId=pik1583277475390&topicId=yeq1686228229315.html&_LANG=enus) This article (https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/standards-based-signatures/) mentions that “to enable QES Signatures for your developer account, contact Docusign Support. ”. However, I cannot open a support ticket either since I cannot authenticate to the support site using developer credentials…?

230
S
Newcomer
J
Newcomer
jeeagrawalNewcomer
asked in eSignature API
Anchor tab not working

Hi Team, We have created one document using LWC and added \s1\, \d1\, etc. Anchor tags put using html code but it show normal “\s1\”, signature is not enable. pls help me out. Please find attachment for more information.

201
J
Docusign Employee
S
Newcomer
shehzad1186Newcomer
asked in eSignature API
no one email is working to cteate a docusign developer account

hello guys i hope that all of you are fine i have been suffering from the very serious issues persisting no one email is not working in my network to create the docusign developer account now i am going to change the ip address permanently by command prompt please give me a suitable reply that changing ip can solve this issue or not?

411
R
Docusign Employee
K
Newcomer
KaruppsNewcomer
asked in eSignature API
INVALID_REQUEST_BODY

I tried to create the Prefill tab using a POST call, but it threw an error message in Postman. I’m using the Business Pro plan on my account. Below is the request body I used for the API call. Request body: { "tabs": { "prefillTabs": { "textTabs": [ { "validationPattern": "", "xPosition": "124", "tabId": "4d21df0f-7324-421d-xxxx-07142a62a055", "shared": "false", "templateLocked": "false", "tabLabel": "Text 50eeec15-xxx-4fe3-b950-9f9f6baf1d7d", "pageNumber": "1", "underline": "false", "yPosition": "182", "requireAll": "false", "tooltip": "prefiltab", "tabType": "prefilltab", "italic": "false", "required": "false", "templateRequired": "false", "locked": "false", "value": "oooo", "height": "41", "disableAutoSize": "false", "validationMessage": "", "originalValue": "oooo", "agreementAttributeLocked": "false", "bold": "false", "name": "prefiltab", "width": "306", "concealValueOnDocument": "false", "fontSize": "size9", "localePolicy": {}, "documentId": "1326326", "maxLength": "4000", "fontCo

524
I
Docusign Employee
E
Newcomer
Emily1008Newcomer
asked in eSignature API
Is symmetric encryption of JWTs (HS256) supported for ?

Is it possible to use HS256 symmetric encryption algorithm for generation of JWTs? I can only see the asymmetric encryption RS256 used in the walkthroughs. I am trying to consume https://account-d.docusign.com/oauth/token with a JWT to get an access token, but it would be easier if this was possible with HS256 JWT encryption.

292
Hengfeng Ge
Frequent Contributor
S
Newcomer
shehzad1186Newcomer
asked in eSignature API
which mail is working for creating the docusign developer account?

hello guys how are you all i think that you will be great at alll guys i have very serious issue guys i need such akind of mail that works for docusign developer account creation i have tried many kinds of of mail but not to avail plz let me know that which mail is used for creating the docusign developer account creation

311
Jerry.Withers
Docusign Employee
D
Newcomer
Darren_ABENewcomer
asked in eSignature API
Integration with Success Factors and styling is not being complied to?

We have Success Factors Recruiting and have used the standard API to connect to Docusign for e-signing the offer letters, work contracts etc The SF editor is quite poor and despite my efforts to date I cannot get the ‘ok in SF preview’ to be the same in Docusign. I have tried explicit inline CSS, using tables and using CoPilot to help me with variations of simple HTML that is then rendered correctly in Docusign. The Text is too large on the whole when it gets to Docusign.The issue I think is that the SF end is HTML that Docusign tries to convert to a PDF - we use ‘tokens’ or preset field variables in the SF side to populate fields like name date etc. Would be very appreciative of anyone who has navigated this issue or can help with guidance on further steps to try thanks Darren

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D
Newcomer
N
Newcomer
nykokalNewcomer
asked in eSignature API
Decline option

Hi, We have a problem with the option to decline to sign, using the python sdk with sms authentication, we still have the decline button even when adding the property in to the DocuSign_SignResource file and add the file in the brand admin. In addition, as soon as we click on the decline button, the signature is rejected without any reason being given. Do you have a solution?

924
N
Newcomer
V
Newcomer
Viet PhanNewcomer
asked in eSignature API
DocuSignJS Focus View: Frame-Ancestors Issue with Recipient View URL in C# SDK

Hi, I'm developing a service that returns a sign-embedded URL for the front end using the .NET (C#) SDK var docuSignClient = await CreateClientAsync(); var envelopesApi = new EnvelopesApi(docuSignClient); var recipientViewRequest = new RecipientViewRequest{ AuthenticationMethod = "none", ClientUserId = recipientId.ToString(), ReturnUrl = returnUrl, UserName = recipientName, Email = recipientEmail, FrameAncestors = new List<string> { "http://localhost:7777", "https://apps-d.docusign.com" }, MessageOrigins = new List<string> { "https://apps-d.docusign.com" }}; var viewUrl = await envelopesApi.CreateRecipientViewAsync(_docuSignConfiguration.APIAccountId, envelopeId.ToString(), recipientViewRequest); return viewUrl.Url; However, when I use the returned URL with DocuSignJS Focus View, I get the following error: Refused to frame 'https://apps-d.docusign.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'none'". I've already set the FrameAnce

191
B
Docusign Employee
S
Newcomer
SandyRNewcomer
asked in eSignature API
DocuSign Connect - adding an header

Hi , I am using DocuSign Connect to connect to an API . API uses OAuth and an additional security using an header . How do I pass an additional header to the api ? Thanks for the help .

294
Alexandre.Augusto
Docusign Employee
N
Newcomer
nathanraposoNewcomer
asked in eSignature API
I have a RECIPIENT_LIMIT_EXCEEDED error but only passing one recipient

Hello everyone, I hope you are all well. I am integrating with Docusign using the PHP SDK in Laravel. Everything was working perfectly until a request came up that I should have 2-factor authentication. I did it via SMS. I was able to send 1 envelope successfully. After that, I am only receiving this error: "error_code" => "RECIPIENT_LIMIT_EXCEEDED""message" => "The recipient limit on the envelope has been exceeded. The cumulative recipient limit has been exceeded." I am only sending 1 recipient. A part of my code: Note: I changed the phone number to an example one but I am passing on the real one. $signers = [new Signer([ 'email' => $client->email, 'name' => $client->full_name, 'recipient_id' => '1', 'client_user_id' => $client->user_id, 'tabs' => new Tabs(['sign_here_tabs' => $signHereTabs]), 'email_notification' => new SignerEmailNotifications([ 'send_email' => false, 'supported_language' => 'pt-BR', 'suppress_emails' => true ]), 'identity_verification' => new RecipientIdentityVerif

442
D
Docusign Employee
A
Newcomer
Arthur1720Newcomer
asked in eSignature API
How to add another record type to dropdown box of NetSuite Docusign Setting

I need to add another record type to dropdown box of NetSuite Docusign Setting (Custom Record). Just appears 6 records type (Customer, Estimate, Invoice, Opportunity, Purchase Order and Sales Order) I want to add Expense Report to send via Docusign for approval

140
A
Newcomer
A
Newcomer
avinash17Newcomer
asked in eSignature API
I am getting blank document in email when sending through API

I am getting blank document in email when sending through API

192
G
Docusign Employee
K
Newcomer
kathcaresNewcomer
asked in eSignature API
Reuse Existing App and Integration Keys in Production for API Calls

Hi everyone, Just want to ask this question that’s been bugging me. We currently have an existing package for Salesforce DocuSign Apps Launcher - DocuSign Negotiate and a DocuSign Plan (which I’m not sure of) cause it was purchased 4 years ago. When I tested the Docu Gen Api , it was working on our demo sandbox. But am not sure if that’s going to work in our current live production. So, my idea is -- can we use the existing apps and integration key that’s in our production right now for our custom api integration build or do we still have to go through the api go-live process where we have to push the integration keys from Developer to Production account? Appreciate all your inputs!

602
K
Newcomer
R
Newcomer
RaymondNZNewcomer
asked in eSignature API
Integration not displayed in Production account Apps and Keys

Hi, Recently I’ve been trying to set up an integration between DocuSign and an external system. I completed the setup in a Developer account, finished the 20 test connections and passed the go-live review (on the 2nd attempt). However, the integration still does not appear in our Production account’s “Apps and Keys” page. The Apps and Keys page of the Developer account shows our integration, stating that the Go-Live review has passed with a link to the Production account. When this link is used, I’m taken to the empty Apps and Keys page of our Production account. I submitted a ticket to DocuSign support about 2 weeks ago, and they have so far not been helpful at all. Any assistance that could be provided here would be much appreciated. Thanks.

952
R
Newcomer
R
Newcomer
RichGuntherNewcomer
asked in eSignature API
Dynamically populate Custom Tab list from a REST API Call.

I am attempting to populate the values in a custom tab (type: list) by making a call to a REST API we host. The use case is that we are having residents of a senior living facility who are signing lease disclosures in Docusign, and we want them to indicate the name of the facility (from a list) and their resident ID from the electronic health records system they use at the facility. Both of those lists are ever-changing, so they need to be dynamically updated as each envelope is created and sent. My question is, is there a way to dynamically populate a custom tab list by calling a REST API?

191
A
Conversation Starter
L
Newcomer
legal1Newcomer
asked in eSignature API
third party system integrated

1. After filling in the corresponding template in docusgin, is there a "save" or other status? Can the third-party system - Hesi obtain it? 2. After filling in the template and pushing it to Hesi for approval (non-sending status), is there a way to prevent the business party from modifying the contract template content in docusgin to avoid inconsistency with the approval content? 3. For fixed templates, because they are pushed to the third-party system - Hesi for approval, the system will automatically send the contract to the customer for signing, so can the send button of these templates be canceled or restricted? Prevent the business party from sending manually.

170
L
Newcomer
P
Newcomer
patpNewcomer
asked in eSignature API
Embedded Signing with Remote Signing

Problem:The redirect after signing url can only set through Account Settings. Current situation:Currently, when an envelope is created in our app, an email is sent to the user via DocuSign (Remote signing).A link is also generated where the user can access the Envelope through our app (Embedded signing). So we combine remote and embedded signing. This method works, but there is a problem regarding the redirect Uri definition when signing remotely.The redirect Uri is only taken from the account settings. A defined uri in the branding is ignored, as is a redirect uri that is specified directly during the API call. Additional Infos:In the envelope definition the embeddedRecipientStartUrl in the signer object is set to “SIGN_AT_DOCUSIGN” and the clientUserId is defined which is later used for the RecipientView link generation.

401
B
Docusign Employee
R
Newcomer
rafaelsadaoNewcomer
asked in eSignature API
Integration with a CV CRM in Brazil

Hi, I need a consultant to do an integration with a CV CRM. Who can help me?

231
karan.kaushik
Docusign Employee
H
Newcomer
hfakihNewcomer
asked in eSignature API
How to Track Individual Document Status in a Multi-Document Envelope via API?

Hi everyone, I'm working with the DocuSign API to track the status of individual documents within a multi-document envelope. My goal is to determine whether each document has been signed separately, but I only see status tracking at the envelope level. I’ve tried the following: Used GET /envelopes/{envelopeId}/documents, but it only retrieves documents, not their status. Checked recipient statuses, but they apply to the whole envelope. Explored webhooks, but I’m unsure if they can provide document-specific updates. Questions: Is there a way to track individual document status separately? Would splitting each document into its own envelope be the best approach? Can DocuSign Connect provide document-specific events? Thanks in advance for your help!

681
karan.kaushik
Docusign Employee
G
Newcomer
GOCUNewcomer
asked in eSignature API
API with Online Banking

I was wondering if anyone is using DocuSign within their Online Banking Portals. If you do, how are you doing this? What kind of forms are you using? It seems our online banking vendor is not on DocuSign’s list of vendors. Thanks,

171
Alexandre.Augusto
Docusign Employee
B
Newcomer
BudsyNewcomer
asked in eSignature API
Connect Webhooks log success but don't seem to be sent

I am using eSignature API with the C# SDK, working in developer/test mode. I have everything working really well, except for my Connect webhook isn’t getting event notifications. I have a working endpoint which tests well using CURL and a mock SIM payload. And the Admin Connect logs show ‘Success’ for every event. But my callback listener nor the server register any incoming requests. In my code I create a list of Envelope events and later add them to the Envelope object’s EventNotifications list object. List<EnvelopeEvent> envelopeEvents = new List<EnvelopeEvent> { new(){ EnvelopeEventStatusCode = "Sent"}, new(){ EnvelopeEventStatusCode = "Delivered"}, new(){ EnvelopeEventStatusCode = "Completed", IncludeDocuments="true"}, new(){ EnvelopeEventStatusCode = "Declined"}}; envDef.EventNotifications = new List<EventNotification> { new EventNotification("SIM", EnvelopeEvents: envelopeEvents, RecipientEvents: recipientEvents )}; I am able to sign my PDF forms and have the emails sent, and al

161
B
Newcomer
C
Newcomer
cloudopsenableNewcomer
asked in eSignature API
Getting wrong embedded event after signing is complete in the callback url

Once signing the is complete the embedded event returned back in the callback url is coming as "viewing_complete" instead of "signing_complete"

742
C
Newcomer

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