Envelop Limit Reached Error

Question

I am on the Basic API plan which provides 40 envelopes per month. My issue is that since I have started this plan, I have been getting Envelope Limit Reached notices in error. Last month it cut me off after 1 envelope (and the whole month I was trying to get support to fix the case to no avail), and once the new month reset, it cut me off after 5 envelopes. The Support team has been absolutely useless the entire time. I have probably contacted them over 25 times, and get different answers and that the “internal” team, or “engineering” team is taking a look. But it never gets fixed.

I am at my end here and will probably move to PandaDoc or another provider soon if this doesn’t gets fixed quickly.

Sai.Dandamudi · Answer

HelloThank you for letting us know about the issues you’re seeing with your Basic API plan and envelope limits. Because this is tied directly to your Docusign account configuration, the best next step is to contact Docusign Support so they can review and correct your envelope allowance.Please reach out to Docusign Support through the Support portal in your Docusign account and include:Your Docusign account IDThe exact error message (“Envelope Limit Reached”) and when it appearsThis will help the Support team quickly identify the problem and work with their internal engineering/provisioning teams to get it fixed.Thanks & RegardsSai HariPriya Dandamudi|Developer Support Engineer | DocuSign

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.