Lost email address

Forum|Forum|21 days ago
July 29, 2026
2 replies
43 views

Two years ago, I created a DocuSign developer account and an application within it. I now need to log in to rotate the keys.
Unfortunately, the Gmail address linked to my account was deleted long ago during a switch of work accounts and cannot be recovered.
Logging back into DocuSign now requires entering a verification code sent to that old Gmail address.
How can I regain access to my account? Can anyone help? I hope the support team can assist me with this.
Thanks in advance.

Email

Ivan.Dinkov

Docusign Employee

Hi @tantai080998 please open support case through the Docusign Support Center

Ivan D

L

Luke.Cervantes

Community Moderator

Hi @tantai080998,

Thank you for reaching out here in the Docusign Community! We’re glad to have you here.

Based on Docusign’s strict data privacy and security protocols, standard support cannot bypass verification codes or manually change login emails for self-managed developer accounts.

Because the linked email address is permanently deleted, the account may be unrecoverable.

However, I agree with @Ivan.Dinkov. Please open a support case with us through Docusign Support Center, so our internal support can further investigate your account or guide you with possible options to move forward.

Thank you, and have a great day ahead!

Best Regards,
Luke | Docusign Community Moderator
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