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Question

Lost email address

  • July 29, 2026
  • 1 reply
  • 18 views

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Two years ago, I created a DocuSign developer account and an application within it. I now need to log in to rotate the keys.
Unfortunately, the Gmail address linked to my account was deleted long ago during a switch of work accounts and cannot be recovered.
Logging back into DocuSign now requires entering a verification code sent to that old Gmail address.
How can I regain access to my account? Can anyone help? I hope the support team can assist me with this.
Thanks in advance.

1 reply

Ivan.Dinkov
Docusign Employee
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  • Docusign Employee
  • July 30, 2026

Hi ​@tantai080998 please open support case through the Docusign Support Center