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1141 Topics
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in General
How to control which Docs your recipients see with Document Visibility

Hi! I just published a new YouTube video on how to use Docusign's document visibility feature.You will learn how to control who can view specific documents within a single Docusign envelope, ensuring confidentiality between different parties. You can find it here:  PS: Join me every Wednesday at 9 AM PST for a free Q&A session. Click here to register! Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

610
sofian_solusign
Troubleshooter
T
Newcomer
tyilmazNewcomer
asked in General
Starter API Plan

Hi, I have 2 questions about Starter plan for Developer API.https://ecom.docusign.com/en-GB/plans-and-pricing/developerPlease check the link for price plans. It says 40 envelopes per month and also 5 envelopes.I didn’t understand the difference. We expect to get 20-30 applications monthly.But I wonder what happens if we sometimes exceed 40 envelopes.Will the system block requests or there will be extra charge for the exceeded envelopes. Thanks

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S
Newcomer
C
Newcomer
chetan singhNewcomer
asked in Go-live
PARTNER_AUTHENTICATION_FAILED

Asp.net MVC C# rest api when i run my code in localhost the code run properly but when in deployed code in server then show error PARTNER_AUTHENTICATION_FAILEDi 

6901
Steve.DiCicco
Docusign Employee
C
Newcomer
ChrisCovingtonNewcomer
asked in SDKs
Receiving corrupt documents with GetDocumentAsync after updating to esign dll 6.0 from 5.2

We recently started having a problem with the 5.2 version (RestSharp error). We updated to the 6.0.0 version and everything is working as expected except for calls to Envelopes API GetDocumentAsync to retrieve the signed document.It doesn’t throw any errors, and we’re handling the stream returned in the same was as before, but now these signed PDFs can’t be opened. Adobe states: “There was an error opening this document. The file is damaged and could not be repaired”.If we go into the Admin dashboard we can view and download these just fine. So there is some change in that API call, but I can’t find anything in the documentation or change logs to point to.

481
C
Docusign Employee
V
New Voice
VasNew Voice
asked in eSignature API
Managing Multi-Region Integration for a DocuSign Application - Account and Deployment Considerations

Hello I have one integration App deployed on PRD.Endpoint /oauth/userInfo returns me account with host: https://eu.docusign.net.What if I want to cooperate with accounts from different regions?Should I have accounts on each region and apps for them?Should I create new apps for regions on my one existing account?Is it possible my current app will be able to connect with accounts from all regions? BR

801
E
Docusign Employee
T
Newcomer
thuiNewcomer
asked in eSignature API
Programmatic way to authenticate and send out PDFs for signing

Hello. I’m trying to create a back-end system that can automatically retrieve an access token without any user interaction so that it can send out documents for signing. The samples I’ve encountered PDFs for signing have required me to authenticate using my developer account. Is there a way to get an access token programmatically without any user interaction?I appreciate any help you can provide.

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R
Docusign Employee
I
Newcomer
ionmoraru_toptalNewcomer
asked in eSignature API
get signer attachments via api

Hey,I’m sending via API to a signer an envelope created from template, which has fields to fulfill including attachments (multiple)I need to separate the attachments that are added by the signer, sometimes it’s just one page, sometimes multi-page documents.I already https://www.docusign.com/blog/developers/getting-signer-attachments-using-the-esignature-rest-api and I don’t get desired outcome.What I have noticed is that once the signer add any attachment it’s added to the document as new page, and there is not ID I could use to distinguish which page is from initial document, or is an attachmentHow can I separate the initial document and each attachment filed?

875
Hengfeng Ge
Frequent Contributor
C
Newcomer
Colin KennedyNewcomer
asked in eSignature API
Docusign JS 'translation' error

Hi all,I’m using the following JavaScript in my application:async function startSigningCeremony(signingUrl) { // Set the clientId to your application's Integration Key let clientId = "28ef2184-4fc9-4ae0-b77b-a055fb0727ac"; // Integration key // Check if signingUrl and clientId are provided if (!signingUrl || !clientId) { throw new Error("signingUrl and clientId must be set"); } const signingConfiguration = { url: signingUrl, displayFormat: 'focused', locale: 'en', style: { branding: { primaryButton: { /** Background color of primary button */ backgroundColor: "magenta", /** Text color of primary button */ color: "white", } }, signingNavigationButton: { finishText: "Agreed!", // default is Submit // 'bottom-left'|'bottom-center'|'bottom-right', default: bottom-right

881
C
Newcomer
N
Newcomer
nomanNewcomer
asked in eSignature API
How can i make link clickable in docusign document while signing ?

I have been sending email to sign document through esignature rest Api using python (Backend), I am facing problem while signing ceremony , i am not able to click the links , it seems the link is not clickable , not redirecting to weblink, though it was clickable earlier . is this possible , if yes, then please guide me through the steps .

2404
Hengfeng Ge
Frequent Contributor
D
Newcomer
durga.siva.prasadNewcomer
asked in eSignature API
DocuSign email subject is having "***Test Document***"

After I promoted my APIKEY from Developer Account to Production, when running “SigningViaEmailTest”, theEmail sender is “dse_demo@docusign.net” Email Subject is “***Test Document***<<my custom email subject>>”. This should be “<<my custom email subject>>”. Email Body contains “This document is for demonstration purpose only.”. This should not be displayed. Email Body contains <<my DocuSign Profile name>> and <<Email>>. Though I am setting EnvelopeDefinition.setSender(UserInfo), the default values on my Docusign profile are coming.

5035
Hengfeng Ge
Frequent Contributor
S
New Voice
singhanubhavNew Voice
asked in eSignature API
Docusign custom integration with Salesforce

I have done custom integration using docusign api with Salesforce, now client want that whenever the recipient opens the document sender should get to know also when it signs it, however using CC feature just let the sender know it got signed not Viewed, if i directly use docusign this sender gets a mail stating the recipient viewed, Any idea ? 

251
Hengfeng Ge
Frequent Contributor
C
Newcomer
Capital300Newcomer
asked in eSignature API
Reusing Text Tabs anchor strings

Hi, I’m running into an issue where I have 2 Documents with anchor strings to be used for text fields. The first Document has 1 page and has AnchorString “A” placed in order for the signer to input text during the DocuSign experience. The second Document has 2 pages, in each page there is a anchor string placed for this document, however no action is needed to be taken by the signer and the text tab for this document should just be readonly. The reason why it should just be readonly is because the Signer should have visibility to this document so we are placing a ‘hidden’ tag on the document for visibility. I would like to reuse the same ‘text’ anchor string for this Signer so that it can serve a multipurpose, is there a way to allow a signer to input text using an anchor string and also use the same anchor string to serve as a way to allow them to view a document during eSign? The text tabs for each purpose would of course be configured differently with unique labels. It seems that du

2151
karan.kaushik
Docusign Employee
A
Newcomer
Amorim LucasNewcomer
asked in SDKs
error when trying to create an envelope

Hello everyone, I'm having a problem trying to create an envelope.Getting the error:Error while requesting server, received a non successful HTTP code [401] with response Body: O:8:"stdClass":2:{s:9:"errorCode";s:27:"AUTHORIZATION_INVALID_TOKEN";s:7:" message";s:105:"The access token provided is expired, revoked or malformed. Authentication for System Application failed.";}.All credentials are properly set. Is there any extra configuration to be done with the token received through OAuth?

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E
Docusign Employee
S
Newcomer
Shawn ZhaoNewcomer
asked in eSignature API
How to manually specify the signing location in a file through API?

Hello everyone! I have a question. I want to send an envelope to the signatory through the CRM system. The documents inside the envelope are different every time, so I cannot use the templates in docusign or fix the signature position in the document. What I want is to manually specify the signing location in the file every time it is sent. How can this requirement be implemented?

1601
E
Docusign Employee
Y
Newcomer
yurii.taturNewcomer
asked in eSignature API
Force reauth issue?

Hey, lately I’ve encountered a very strange behaviour of the platform. When i try to visit `https://app.docusign.com/api/accounts/{account-id}/envelopes/{envelop-id}/documents/1`, disregarding if I’m already logged in, platform starts redirecting me with all these oauth bullshit. And those redirects definitely have some markers, that tell it to redirect me back, to the page I intend to visit, but something goes wrong and I eventually stop on `https://apps.docusign.com/send/page-not-found` landing page. The fun part begins, when I try to visit the same document with Postman, when i add exactly the same request params as my browser (cookies and stuff) - system does not want me to re-authenticate, it simply returns my document. Help me understand, if it’s a bug or a feature? 

312
Leandro.Reis
Docusign Employee
T
Newcomer
TFMNewcomer
asked in eSignature API
Getting FORMAT_CONVERSION_ERROR error trying to do Document Generation on a developer account

I’m following this tutorial and hitting an error when I get to step 3.  I’m using the Node.JS SDK and the error I’m getting back is: "status":400,"text":"{\"errorCode\":\"FORMAT_CONVERSION_ERROR\",\"message\":\"The data could not be converted.\"}" I’ve tried many different files, all DOCX, including very simple one-line docs and docs from the sample projects with the same issue.  I can send all these docs as normal envelopes. In the docs here it says:Document generation is available in all developer accounts However, I don’t see any settings mentioned in this blog post on my account, so I’m wondering if the above is still true. Appreciate any advice/guidance anyone may have, thanks!!

12942
B
Docusign Employee
W
Newcomer
WinnyNewcomer
asked in eSignature API
Como fazer este passo: "Efetue 20 chamadas de API com sucesso"

Olá, bom dia.Estou tentando fazer a integração do CRM com o meu CRM e ele pede pra que Efetue 20 chamadas de API com sucesso. Como realizar essas chamadas? Aguardo!

201
E
Docusign Employee
S
Newcomer
seven-avalonNewcomer
asked in Embedded Signing
Bundle.js Can I remove the listeners added into the bundle.js in the "on" method?

Hey there, currently I’m integrating the bundle.js to my application to sign an agreement. I’m using a dialog to present this document, this dialog can be closed or opened (everytime that I open this dialog I’m loading again the DocuSign client and requesting the document url to load the embed view),I was looking for a way to clean the event listeners of the signing but I can’t find any information about it. I’m using React, there’s any way to remove the listeners associated when unmount the docusign embed document?

971
Hengfeng Ge
Frequent Contributor
lvincent
New Voice
lvincentNew Voice
asked in Embedded Signing
Focus View issue with Reloading iFrame

Hello,I am trying to implement the Focused view for embedded signing in my application. While I can complete the signing process in one shot, there are cases where I would like to reload the iFrame, i.e., call DocuSign.signing again with the same URL and resume my session as it was. Is this possible?Currently, when I try to reload the iFrame, I see a loading page and a document with the URL chrome-error://chromewebdata/ instead of https://demo.docusign.net/Signing/?insession=1&ti=<id>. I also see the console error :Refused to frame 'return_url' because it violates the following Content Security Policy directive: "frame-src 'self' https://docucdn-a.akamaihd.net/ https://apps-d.docusign.com https://demo.docusign.net https://account-d.docusign.com https://proof-d.docusign.net https://identity-d.docusign.net https://azure-demo.docusign.com https://content.googleapis.com https://docs.google.com https://players.brightcove.net https://www.youtube.com https://accounts.google.com http

3285
lvincent
New Voice
N
Newcomer
NavNewcomer
asked in eSignature API
Templates : update API not working

The update API under Templates seems to be not working. Unable to set autoMatch as false for the templates via the Docusign eSignature REST API

441
S
Docusign Employee
D
New Voice
DsimonNew Voice
asked in eSignature API
bundle.js returning iframes and sections with scrollbars for focused displayFormat

I’ve implemented an imbedded signature request integration using the javascript library https://js-d.docusign.com/bundle.js, submitting signingUrl with displayFormat as ‘focused’. It’s implementing an iframes response into the div signing-ceremony div. I don’t want frames or iframes. I don’t want a second scrollbar right inside the first. I want this in a div tag - no frames. It looks like the content inserted starts with an iframe with id - js-library-iframe. Inside that, there’s another html start, header, body - and another iframe - id ds-signing-document - which has yet another html start, header, body, and multiple sections - one with a scroll bar. The code coming in from the javascript seems excessively complicated when all I want is the document with the ability to sign. Is there any way I can avoid all the iframes and the section with the scroll bar? I’d like the div to just expand with the content so if a user needs to scroll, they can scroll with the browser scroll bar, and t

1222
Hengfeng Ge
Frequent Contributor
V
New Voice
VasNew Voice
asked in eSignature API
oAuth 2.0 - how retrieve id_token for internal app?

Hi I need to get info about logged user within oAuth 2.0 flow, no with getUserInfo endpoint.I can't use scope 'openid'.Is there any way to retrieve id of admin who claims consent? BR

643
Hengfeng Ge
Frequent Contributor
V
New Voice
VasNew Voice
asked in eSignature API
Envelopes Fetching Issue - Docusign API Team

I'm using DocuSign eSignature with both a developer account and a Business Pro account. I've successfully developed some apps in my developer account, and after going through the Go Live process, everything integrated smoothly. For each app, I've received an envelope from the DocuSign API team containing all the necessary details.However, I'm facing an issue:When I try to fetch all envelopes using the following endpoint: `https://docusign.net/restapi/v2.1/accounts/{accountID}/envelopes` I can retrieve all my envelopes, except for those sent by the DocuSign API team. These specific envelopes don't show up in the list. On the other hand, when I use this endpoint: `https://docusign.net/restapi/v2.1/accounts/{accountID}/envelopes/{envelopeID}` and pass the envelope ID from the DocuSign API team, I'm able to fetch the envelope without any errors.Can you explain why this is happening? Is this behavior normal?

473
Hengfeng Ge
Frequent Contributor
M
Newcomer
MasoodNewcomer
asked in eSignature API
Implementing docusign with node js

I want to send pdf to specific users to their email and i want to track the the user will sign my pdf or not it this possible with docusign and if yes then how i implment in my node js project? Any idea any one

681
Hengfeng Ge
Frequent Contributor
A
Newcomer
Adi MarsianoNewcomer
asked in eSignature API
createSenderView

I’m using the url returned from createSenderView and I managed to edit preview and edit the fields :)  I would like to download the PDF before sending it to, Is it possible?When I’m using the api of documents/archive I’m getting the PDFs empty (without the fields I configured). Is there an option to download it with the configured fields? (in the same state the sender would get it). 

411
Hengfeng Ge
Frequent Contributor

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