Receiving Envelope is Incomplete error

​@sokinlegal 

Based on the error message the recipients are missing. This could be the case if at least one values was empty or e.g. an email address provided was not in the correct format.

​@Michael.Rave The email address doesn’t seem like an issue because all other emails were successfully sent to the same email. And, as mentioned above, it has been working for our other customers and we’re using the same code for this case as well.

Additionally, all details mentioned in the error code have been sent to DocuSign in the request.

​@sokinlegal 

Have you tried to check the provided envelope Id in the Docusign eSignature Web App. If the envelope was first created as a draft, you should be able to see the envelope in the draft folder and see the details.

​@Michael.Rave Thank you for your help and the information.

If we add the recipient for this envelope from within DocuSign and run our code again, which changes it from Draft to Sent, will that help resume the flow run normally? Because the error we are facing is when we are trying to create a recipient for this envelope. We tried to do it manually again but got the same error response again.

​@sokinlegal 

Yes, you could add the recipient manually in the Docusign eSignature Web App and then make an API call to send the envelope from your application and continue as normal from there.

My idea was to see which recipients have been created in the draft envelope and which are missing. Then troubleshoot if you API call to create the recipients contains all required information. Depending on the recipient type, the recipient information need to be in different parts of the payload.