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Hello,

I am trying to generate a flow in Power Automate that is triggered off when a Docusign envelope changes, however, am running into the following error code: 

The request failed. Response content: '{"errorCode":"USER_NOT_ACCOUNT_ADMIN","message":" User is not an account administrator."}'.

After researching this, it’s my understanding that a DocuSign administrator must enable Docusign Connect before a non-administrator can use the Docusign for Power Automate connector to run a flow when an envelope status changes. I have met with the Docusign administrator for my account and we have tried to follow the instructions linked below but do not have a button for “Enable Connect” in the top righthand corner. We do have the ability to click on the “Add Configuration” button, however, upon trying to add a configuration we receive receive another error message stating that Docusign “needs permission to access resource in your organization that only an admin can grant” (see below). 

Would greatly appreciate it if someone can help provide some more detailed instructions on the specific actions we need to take to be able to execute this flow. 

 

 

Thank you in advance for any help.

Rebecca

 

@LegalOps Based on the error we might need information not typically ideal for a public post. I’d suggest opening a case with Docusign support and on that case, could you capture API logs of the issue being reproduced and attach the logs to this case?  You can capture API logs by following the steps shown here while logged into the account of the user making the API request: https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=jux1643235969954&topicId=poz1578456669909.html&_LANG=enus

You’d want to ensure you enable the log on the user making the failing API request in order to capture the error in the log. 


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