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Question

Can't be able to access the webhook feature properly

A
Newcomer
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Hi Team,

I have configured the webhook feature in my demo account and include OAuth for integration and security, the webhook attempts to call the API when an event is triggered. However, I got  an error message in the log. Here is the error message:

 

Error: https://dev.api.genpt.com/catalog/debi-service/debi/documentSign/status :: Error - HTTP call to OAuth authorization server failed: HTTP status code = 401, OAuth response = {"fault":{"faultstring":"Invalid access token","detail":{"errorcode":"oauth.v2.InvalidAccessToken"}}};

 

My question is: What details can I expect in the webhook API call? What should I configure in my service to handle this properly? Can anyone help us with this? 

Regards,

Adarsh

2 replies

E
Docusign Employee
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  • Eduardo.SilvaDocusign Employee
  • Docusign Employee
  • 59 replies
  • February 4, 2025

Hello ​@adarsh,

The error you're experiencing is related to authentication, you can check how to set up Connect with OAuth in this article:

https://developers.docusign.com/platform/webhooks/connect/validation-and-security/oauth-connect/

If you still have issues, it is advisable to reach out to the Support Team for further verification.

Thanks,

M
Community Moderator
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  • marco.tanglaoCommunity Moderator
  • Community Moderator
  • 265 replies
  • February 12, 2025

Hello ​@adarsh ,

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

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