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Request application consent generating JWT payload encrypted

  • February 13, 2025
  • 1 reply
  • 35 views

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Hello, i’m following the steps in this doc https://developers.docusign.com/platform/auth/jwt/jwt-get-token/.

and when i paste the jwt on jwt.io the payload come in this format: 

 

"\u0001\u000b\u0000\u0000\u0000\u0001\u0000\u0006\u0000\u0007\u0000\u0000my�SL�H\b\u0000\u0000���SL�H\u0002\u0000M�%��O�B�'\u0015[�0É\u0015\u0000\u0001\u0000\u0000\u0000\u0018\u0000\u0003\u0000\u0000\u0000\u0005\u0000\u0000\u0000\u001d\u0000\u0000\u00002\u0000\u0000\u0000\r\u0000$\u0000\u0000\u00001dff3d9d-d24b-48b0-bd7b-96d282b4d7af\"\u0000$\u0000\u0000\u00001dff3d9d-d24b-48b0-bd7b-96d282b4d7af0\u0000\u0000my�SL�H\u0012\u0000\u0001\u0000\u0000\u0000\u000b\u0000\u0000\u0000interactive7\u0000}\u0012����5N����3t\u0016�"

 

Even after verifying the signature with public and private key.. 

 

and if I try to use the JWT on https://account-d.docusign.com/oauth/token I still get:

{

"error": "invalid_grant",

"error_description": "user_not_found"

}

1 reply

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  • Docusign Employee
  • 21 replies
  • February 14, 2025

Hi Lucas,

I’m a Developer from the Dev/API team to support your issue.

I understand you’re receiving the error:

"error": "invalid_grant",

"error_description": "user_not_found"

 

For your error invalid_subject or user_not_found:

There may be an issue with the "sub" (subject) value in the assertion. Please verify that the value is a valid GUID user ID (not an email address) of an active user in the appropriate environment.

I would recommend opening the case with the DEV/API team in order to take a deeper dive into the issue.

Please let me know if you have any questions.

Best,

DEV/API