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Webhook payload in XML Format

Forum|Forum|1 year ago
January 31, 2025
3 replies
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Hi Team,

Whether it is possible to change the payload format of our webhook from XML to JSON. Our account is an enterprise demo account, and we are currently unable to locate the configuration option within our webhook settings to make this change.

Could you please confirm if this feature is available for enterprise accounts and provide guidance on how to update the payload format if it is?

Regards,

Adarsh

Best answer by Adrian Dev

Hello Adarsh,

Thank you for contacting Docusign Customer Support.

Our Docusign Connect objects cannot change format after it was created.

Since our system supports multiple Connect configuration,
please create a new Connect object, then select the REST v2.1 Data format and copy all other values from the original object.

Once your REST2.1/JSON object is created you can disable your XML one.

Best regards,

Adrian | Docusign Developer Support

Michael.Rave

Docusign Employee

@adarsh

Docusign Connect was initially based on XML payload (Legacy), before the JSON (REST v2.1) format was introduced.

I just checked my developer account and I can choose between the payload formats on creation:

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

A

Adrian Dev

Answer

Digital Collaborator

Hello Adarsh,

Thank you for contacting Docusign Customer Support.

Our Docusign Connect objects cannot change format after it was created.

Since our system supports multiple Connect configuration,
please create a new Connect object, then select the REST v2.1 Data format and copy all other values from the original object.

Once your REST2.1/JSON object is created you can disable your XML one.

Best regards,

Adrian | Docusign Developer Support

C

Christopher.Alpizar

Docusign Employee

Hi @adarsh,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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