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Good morning. As Administrators of our DocuSign account we create templates for users to send for signatures. Since yesterday we are encountering the below error on all our DEMO templates
when clicking on USE.
Can anyone help with this?
Solved
Error - Unable to create the envelope
+4- Troubleshooter
Best answer by Jonathan.Sammons
Hello,
There are fraud mitigation tools in place on demo accounts to prevent bad actors from abusing the system - it looks like this may have been triggered for your account. If you create a case, we’d be happy to take a look into this for you. You can create a case through our support portal: https://support.docusign.com/s/?language=en_US
Best regards,
Jonathan | Docusign Developer Support
+4- Docusign Employee
- Answer
Hello,
There are fraud mitigation tools in place on demo accounts to prevent bad actors from abusing the system - it looks like this may have been triggered for your account. If you create a case, we’d be happy to take a look into this for you. You can create a case through our support portal: https://support.docusign.com/s/?language=en_US
Best regards,
Jonathan | Docusign Developer Support
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