Error - Unable to create the envelope

Forum|Forum|1 year ago
February 6, 2025
2 replies
171 views

Good morning. As Administrators of our DocuSign account we create templates for users to send for signatures. Since yesterday we are encountering the below error on all our DEMO templates

when clicking on USE.

Can anyone help with this?

Best answer by Jonathan.Sammons

Hello,

There are fraud mitigation tools in place on demo accounts to prevent bad actors from abusing the system - it looks like this may have been triggered for your account. If you create a case, we’d be happy to take a look into this for you. You can create a case through our support portal: https://support.docusign.com/s/?language=en_US

Best regards,

Jonathan | Docusign Developer Support

J

Jonathan.Sammons

Answer

Docusign Employee

Hello,

There are fraud mitigation tools in place on demo accounts to prevent bad actors from abusing the system - it looks like this may have been triggered for your account. If you create a case, we’d be happy to take a look into this for you. You can create a case through our support portal: https://support.docusign.com/s/?language=en_US

Best regards,

Jonathan | Docusign Developer Support

M

michmi

Author

Troubleshooter

Thank you for this Jonathan. We have sent a query to DS Support and have had a reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.