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Server error on /oauth/userinfo

  • February 3, 2025
  • 1 reply
  • 192 views
S
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Hi!
I’m trying to make API calls according to this how-to article
https://developers.docusign.com/platform/auth/authcode/confidential-authcode-get-token/

But I’m stuck on “Step 3. Get your user's base URI” - the https://account-d.docusign.com/oauth/userinfo url always response with:

{
	"error": "internal_server_error",
	"reference_id": "d63dceae-72c6-4d27-9218-3b0fd58b2c30"
}

Authorization header is added as described in the docs -

Bearer somelongCode......Provided


IDK why it’s happening because I’m able to get Docusign access token from step 2 - that’s means that credentials set properly. 
So what I’m doing wrong?
Thanks!

Best answer by Cassandra.Grey

I’ve just double-checked this and didn’t hit an error- this should work if you’ve already gotten an access token. 

Ensure that you’ve added the access token in the header after the word “Bearer” as the value for the Authorization key. If you’re using Postman, it should look something like this:
 


If you’re still experiencing this problem, could you share some details about the call you’re making? 

T

1 reply

Cassandra.Grey
Docusign Employee
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  • Cassandra.GreyDocusign Employee
  • Docusign Employee
  • Answer
  • April 24, 2025

I’ve just double-checked this and didn’t hit an error- this should work if you’ve already gotten an access token. 

Ensure that you’ve added the access token in the header after the word “Bearer” as the value for the Authorization key. If you’re using Postman, it should look something like this:
 


If you’re still experiencing this problem, could you share some details about the call you’re making? 

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