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Web Forms API

Find answers to your Docusign Web Forms API questions.

  • 11 Topics
  • 15 Replies
11 Topics
0xdolan
Newcomer
0xdolanNewcomer
asked in Web Forms API
Why Can't I Retrieve Submitted Instances from a Simple Web Form in the Developer Environment?

Hello everyone, I have created a simple Web Form with only two fields, FirstName and LastName, using my DocuSign developer account. I've activated the form link and submitted data multiple times, including some submissions in Incognito mode with different names. However, when I send a GET request to retrieve all instances via the following API route: /api/webforms/v1.1/accounts/{accountId}/forms/{formId}/instances I receive an empty list ([]). { "items": []} I’m unable to find any of the submitted form data. Could anyone explain why this is happening? Is it expected that form submissions don't appear in the developer environment, or should I be able to retrieve submitted data even in dev mode? Or perhaps are there restrictions on the Web Forms API in the developer environment that only allow access in production mode? For context, I am using JWT Grant for authentication and have admin access to my developer account. I’ve followed the instructions in the DocuSign documentation: Web Form

470
0xdolan
Newcomer
S
Newcomer
SkullsquisheNewcomer
asked in Web Forms API
WebFormAPI missing inProgress Tag

When paging for a response on an instance ID well a user is working on the form, there is only INITATED and SUBMITTED, Why isn’t there a way to see if they are filling in the form under INPROGRESS. So we can see if the user left mid form. data: { id: '', clientUserId: 'guest_user', formId: '', accountId: '', tags: [], status: 'INITIATED', instanceMetadata: { expirationDateTime: '2026-03-29T08:24:26.078Z', createdDateTime: '2025-02-05T16:24:26.078Z', createdBy: [Object], lastModifiedDateTime: '2025-02-05T16:24:26.078Z', lastModifiedBy: [Object] }, envelopes: [], formValues: { Language_Difficulty: [], Legal_Guardian_Emergency_Contact: [], Primary_Insurance_Coverage: [], Secondary_Insurance_Coverage: [], Contact_Preference: [] } }}

203
S
Newcomer
Emad Radwan
Conversation Starter
Emad RadwanConversation Starter
asked in Web Forms API
Webform

Hello, my user reported an error message “Form Not submitted” and I added ?debug=1 to the end of the web form URL and received the below error message, anyone know what this message means and how to fix it?

232
Emad Radwan
Conversation Starter
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in Web Forms API
How to pre-fill and track Docusign Web Forms

Hi! I just published a new YouTube video on how to streamline Docusign Web Forms by pre-filling them and tracking their status. You’ll learn: How to pre-fill Web Forms using URLs and APIs. Limitations of URL prefill methods and how to overcome them. Using automation tools for secure and trackable workflows. How to integrate databases for seamless Web Form pre-fill and status tracking. Watch the video to simplify your Docusign workflows! You can find it here: Sofian Saoudi | Founder @Solusign Consulting - Docusign Partner Need help with Docusign? Book a call with me 🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

320
sofian_solusign
Troubleshooter
L
Newcomer
LindaHZ1Newcomer
asked in Web Forms API
Attaching Signed Webform PDF to Case via API Integration

Hello DocuSign Support Team, We are using the DocuSign Webforms API and need assistance with the following steps after a user completes and signs the webform: Once the form is signed, we want the signed PDF document to be automatically sent back to our system. The signed PDF should then be attached to a specific case in our system for record-keeping and further processing. Could you please provide guidance on how to configure this process using the Webforms API, specifically on how to retrieve the signed PDF and attach it to a case?

412
M
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Web Forms API
Embed a web form instance in your app using Docusign JS

How should I embed a web form instance in my app?

1082
R
Newcomer
C
Newcomer
cemwalshNewcomer
asked in Web Forms API
Webforms Disconnected Template Fields

I have a template which I have turned into a webform. During creation of the web form I input a question as a dropdown question stating “Do you rent or own” with the selection of “Rent” or “Own” as the dropdown options and in the “API value” I included the appropriate labels to connect these answers to the template field once the form is submitted. Because it is set up as a dropdown question the actual “API Reference Name” is automatically labelled as “Select_bfaQ9jlc” but as mentioned the “API Value” is “Renter” and “Owner” to correlate with the template. So, when I go to activate the form is says I have disconnected links. When I try to connect them, it wont let me choose the appropriate field to connect them to, so I move forward and activate it, and then go to test out the form, I fill it in and the information from the Rent or Own question does not get filled into the template. This happens for all my questions displayed in the styles of checkboxes, dropdowns, dates, etc. It seems

1112
Inbar.Gazit
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Web Forms API
Prefill fields in a web form instance

What is the best way to prefill the fields in a web form instance?

1161
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Web Forms API
Web Form instance URLs

How do I construct the URL of a web form instance?

591
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Web Forms API
Web Forms API authentication

What do I need to do to authenticate with the Web Forms API?

791
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Web Forms API
Creating a web form through the API

Can I create a web form configuration through the API?

791
C
Docusign Employee

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