Developer

Hello,We are integrating DocuSign via the REST API. In our use case, we use the createSenderView method to allow an initiator to manually place signature tags in the document.However, the sender view also allows the initiator to: Replace or delete the documents, Modify the list of recipients (add/remove/change), Change the signing order, roles, etc. This is not acceptable for our workflow. We only want the initiator to place tags on the pre-uploaded document — and not be able to edit recipients or the document itself.Question: Is there a way (via configuration, permissions, roles, or account settings) to restrict what the user can do in the sender view?If not, could you please suggest an alternative approach where: The document is fixed (read-only), Recipients are fixed, The initiator can only place fields (tabs)? Thank you!

Hi! I just published a new YouTube tutorial showing how to create a subscription-based payment process using Stripe and JotForm—an ideal solution when Docusign's payment options aren't enough.You’ll learn how to:Connect Stripe to JotForm and fetch your subscription plans Apply coupon codes automatically from Stripe Build a mobile-friendly contract and checkout experienceWatch the full video here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

We are using Docusign JS library for embedded signing experience. In chrome browser, when we load the url, it is adding iframe in DOM and then opens modal to accept terms.In edge browser, it just hangs and never open the modal to accept terms with exceptions below.   

Set the ExpireEnabled, ExpireAfter and ExpireDateTime using Docusign SDK 8 for C# and its not taking the values. Key points :Using Docusing SDK 8 with C# Using developer accountI’m creating the envelope from a template.I changed the expiration days in docuSign settingsThese are the lines of code :   // Get the envelope definition after configuration var envelopeDefinition = config.GetEnvelopeDefinition(); // Set the envelope status to "sent". The signer will get an email from DocuSign envelopeDefinition.Status = "sent"; // Set expiration date envelopeDefinition.ExpireEnabled = "true"; // Enable expiration envelopeDefinition.ExpireDateTime = DateTimeOffset.UtcNow.AddDays(14).ToString(); envelopeDefinition.ExpireAfter = "14"; // Set expiration days // Initialize the EnvelopesApi client (reuse existing ApiClient) EnvelopesApi envelopesApi = new(this.ApiClient); // Create the envelope on DocuSign (it will not be sent due to the "created" status) EnvelopeSummary envelopeSummary = envelopesA

Using methods of DocuSign.eSign.dll in a Window Service , developed with C# and targeted to .NET framework 4.7.2 you got a seemingly endless number  of runtime exceptions like ‘Could not load file or assembly 'System.Memory, Version=4.0.1.1, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51' or one of its dependencies.’When you fix the the dependency exception e.g. for Microsoft.IdentityModel.Tokens.dll a new problem with Microsoft.IdentityModel.Logging.dll shows up and then with Microsoft.IdentityModel.JsonWebTokens.dll an so on.Even the latest version of DocuSign.eSign.dll (8.1.0.0) seems to depend on older or deprecated versions of system dlls.Has anyone already had to deal with this problem ? 

We’ve just released our May issue, and it’s packed with good news: our 2025 Docusign for Developers Release 1! This release includes major new features for developers: private extension apps and the new AI-enabled Visual Studio Code extension (both in beta), the Connected Fields API, Maestro embeddability, the Workspaces API, connected fields and data IO extensions, and API-based Notary On-Demand initiation. These new features let you bring agreements into the systems you already use, extend automation where it matters most, and manage with flexibility, speed, and scale. Get all the details in our top story!More good stuff in the May newsletter:See how private extension apps can connect the dots between your Maestro workflows and your internal systems. Dive deep on using data IO extensions to automate your data flows. We’ve just released our new Embedded Sending sample app. Try the app and download the source code for use in your own integrations. Get perspective on how to use extensio

I’m getting this error when obtaining the access token through the /oauth/token endpoint:{"error": "invalid_grant", "error_description": "invalid_user_siteid"}I couldn’t find any info in the Troubleshooting Common Errors. What does this error mean and how do we address this? 

Docusign account URL is account-specificAccording to https://developers.docusign.com/platform/api-endpoint-base-paths/, the {server} value (which determines the base URL for several Docusign APIs) is specific to a Docusign account:The Account Base URI section of the Apps and Keys page. This is confirmed by the structure of the /oauth/userinfo response, where the base URL can vary per account. For example:{ "sub": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "name": "First Last", "given_name": "First", "family_name": "Last", "created": "2015-08-13T22:03:03.45", "email": "first.last@example.com", "accounts": [ { "account_id": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "is_default": false, "account_name": "Example Europe Ltd", "base_uri": "https://eu.docusign.net" // Account 1 base URL }, { "account_id": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "is_default": true, "account_name": "Example Corporation", "base_uri": "https://na3.docusign.net"

Received dependency version mismatch error while trying to import “DocuSign.eSign.dll” version 8.1.0.While downloaded “DocuSign.eSign.dll” (version 8.1.0) using .NET NuGet Package Manager, the version of “System.Numerics.Vectors.dll” downloaded was “4.1.4.0”. But when tried to import that “DocuSign.eSign.dll” (version 8.1.0) to our product, got an error as “System.Numerics.Vectors.dll” version “4.1.3.0” is missing.Unable to get any reference of the version 4.1.3.0 for “System.Numerics.Vectors.dll”.Please help to this dependency version mismatch error for “DocuSign.eSign.dll”. Error Message: “Could not load file or assembly ‘System.Numerics.Vectors, Version=4.1.3.0’ or one of its dependencies. The system cannot find the file specified.”

I am trying to create an application with DocuSign Connect. In DocuSign Connect I have enabled Include Basic Authentication Header, but still I am not able to make a call on the URL provided. I checked the logs on the server and the request reached the server but was rejected because of invalid credentials.I am able to make a call to the URL from postman with the same username and password. Am I missing some settings here? Is DocuSign not sending the authentication in the header as “Basic <Credentials>” or is it doing something else? Thanks in advance.

My integration key is currently in development and we’re getting ready to submit for review to move into production. However, we need to continue testing with they key until go live. Once the key is moved into production, will I still be able to use it in the test environment? How long does the approval generally take to promote the key to prod?

Hi everyone,I'm running into an issue when making API calls to DocuSign using our SOAP client. Specifically:Not all the tab values we're setting are being sent in the request. Even when we explicitly define certain tab types (e.g., RadioButton), they appear to default to simple text fields in the envelope.I've attached an example of a radio tab configured prior to the payload, along with a Fiddler capture showing the request being sent.Has anyone run into similar behavior or have suggestions on what to check? Any help is appreciated! Fiddler outputRadio Tab configuration 

Here are some of the latest popular questions that developers asked on Docusign Community and Stack Overflow in the month of April 2025.Thread: Multiple documents with Auto-Place not using DocumentIdhttps://community.docusign.com/esignature-api-63/multiple-documents-with-auto-place-not-using-documentid-23643Summary: The developer has created an envelope through the C# SDK and is trying to add tabs to the documents in that envelope using anchor tagging. They have the same anchor string appearing in multiple documents, but they don’t want the same tab to appear in both documents; so they are trying to use the DocumentId property on the tab to resolve this. They are finding that the same tab is still appearing in both documents where the anchor string appears.Answer: The DocumentId property is only meant to be used when placing tabs with fixed positioning. When using anchor tagging, the tab will appear in every location where the anchor string appears, in all documents in the envelope. To

Hello, In my Django app, we can create and edit a docuisgn template internally. I am using the embedded url. It works great, but there are a few tweaks. Safari does not like iframes for example. And the return url in dev mode can be a challenge. But in production it works. I am looking to harden the approach. I have added a few things like a side bar menu to help with guiding people through the process. Stuff like that. Does anyone have an experiences with this approach that they would like to share? thank you. Paul.

I am developing a React Native application where I need to implement document signing functionality for PDF files. The requirement is to allow users to upload a PDF from their device and sign it using DocuSign. However, I want to achieve this without creating or managing an envelope in DocuSign.Is there a way to directly sign a PDF document within my React Native app without involving the envelope process?

Hello,I'm currently using the DocuSign Java SDK (docusign-esign-java) version 6.0.0 to call the createEditView method from the TemplatesApi class, as shown below:templateViewRequest.setReturnUrl(returnUrl);templateViewRequest.setViewAccess("template");ViewUrl view = templatesApi.createEditView(accountId, templateId, templateViewRequest);I would like to hide the “Back” button on the Template Edit View screen.According to the API documentation, it's possible to customize the embedded view using the settings object (e.g., showBackButton, startingScreen, etc.), but the TemplateViewRequest class in the SDK doesn't seem to support setting this settings field.I would like to ask: Is there a way to set the settings parameter when using createEditView with the Java SDK? If not, is there a workaround or should we call the REST API directly using a custom HTTP request? Do we need to have a specific feature flag enabled on our account to use settings in view requests? Any guidance would be gre

We are using JavaAfter calling:net.docusign.api_3_0.AuthoritativeCopyExportDocuments authcopy = api.exportAuthoritativeCopy(eid)How do get I a checksum for api.acknowledgeAuthoritativeCopyExport?I’ve tried to use the Javscript example I found and covert to Java, but I am clearly missing something! var CryptoJS = require("crypto-js");var document1 = "<documentpdfbytes>";var coc = "<certificatepdfbytes>";// CryptoJSvar parseB64 = CryptoJS.enc.Base64.parse(document1);parseB64.concat(CryptoJS.enc.Base64.parse(coc));var shaB64 = CryptoJS.SHA1(parseB64);console.log("->", shaB64.toString(CryptoJS.enc.Base64));</certificatepdfbytes></documentpdfbytes>

Our company has two Docusign accounts, one of which is linked to Ironclad. Periodically, at random periods, the integration goes off and any signature process is stopped. We are obliged to log on to Docusign and relink the two apps. This behaviour is not normal, since a link validly affirmed should be permanent. If there is a periodic reset for whatever reason (e.g. security) this should be clearly stated so that the relinking of accoints can be made object of a procedure to ensure uninterrupted functionality. The issue is critical as it interruprs workflows and prevents the signature of contracts. Thank you in advance for your feedback.

We have a need to support a dynamic header -< detail form where the detail is a dynamic list of items.  Similar to a purchase order with many order lines.We want to repopulate the header and the detail with what we know about the recipient and let them fill in the blanks for missing information in each subform.  This could be a grid-like view or <Previous  |  Next > type of control for each of the lines (probably easier for a mobile app).I thought I could use Agreement Template Builder template with a dynamic table, but ATB templates are not supported.

Hi!I’m trying to make API calls according to this how-to articlehttps://developers.docusign.com/platform/auth/authcode/confidential-authcode-get-token/But I’m stuck on “Step 3. Get your user's base URI” - the https://account-d.docusign.com/oauth/userinfo url always response with:{ "error": "internal_server_error", "reference_id": "d63dceae-72c6-4d27-9218-3b0fd58b2c30"}Authorization header is added as described in the docs -Bearer somelongCode......ProvidedIDK why it’s happening because I’m able to get Docusign access token from step 2 - that’s means that credentials set properly. So what I’m doing wrong?Thanks!

Hello,I am trying to create a module in Make.com that checks if an envelope has been completed. This works for a while, but eventually, I receive an error message. I have a business plan with DocuSign. I have tried several solutions in both DocuSign and Make.com to resolve the issue, but so far without success.I believe the access token might only be valid for a limited time, and I’m looking for a way to either extend the access token’s validity or use a refresh token so that the system doesn’t keep failing as it does now.Has anyone encountered this issue and can offer guidance on how to solve it?Thank you in advance for your help!

Hello,We are trying to change the Account on which the Docusign eSignature/M-Files integration is running but we cannot.Right now the integration is live on Account A of a specific user and we want to move it to Account B of the same user.Even thought we changed the default account of the user and reauthenticated the user, it seems like the refresh token is still authenticated to Account A.Is there a way to force the expiration of the refresh token? Is the Connected App that we see on the user called “app.docusign.com Version 1.x” related?Thanks in advance,Christos Mouskos

When trying to download a document with the SOAP API I get: javax.xml.ws.soap.SOAPFaultException: Invalid Message SignatureI do have a signature on my accountThis occurs  using both requestPDF and exportAuthoritativeCopy APIServiceSoap api = Utils.getAPI(request);api.requestPDF(eid);api.exportAuthoritativeCopy(eid); Note: I can get the envelope:api.requestEnvelope(eid, false);  

I’m trying to receive webhook notifications from DocuSign on my endpoint but the request fails with the error:"The request was aborted: Could not create SSL/TLS secure channel."My server supports TLS 1.3 minimum. DocuSign webhook requests fail when attempting to connect.Does DocuSign support TLS 1.3 for webhooks? If not, is there a workaround or fix to make this work?

I am trying to pull the values of check boxes when checked using the built-in Power Automate connectors. I can see the name of each checkbox but I can’t tell whether or not the box is checked. {"tabLabel": "","documentId": "","recipientId": "","tabId": "","tabType": "checkboxTabs","prefill": false},