Can't go live and cannot reach support

Question

Hi,

We are unable to go live with our company account and cannot login to the support centre to open a case either, even thou we manage to login to the actual signing and developer account, and it’s not a recently made account. This is the first problem.

The second, more important issue is the API go-life.

I try to follow the instructions and get this error integration key.

What are we supposed to do?

Who can help? Where can I find an actual support email or phone number?

Reaching support shouldn’t be that difficult for a paid platform!

Jenny.Martin · Answer

Hello ​@CapitalGuardAU,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing this to our attention, We apologize for the inconvenience it has caused.Can you please try these troubleshooting steps?1. Clear cache/cookies.2. Try a different browser(s), like Google Chrome and Microsoft Edge3. Use Incognito.4. Try a different deviceIf you still get an error, the workaround is tosubmit a case without logging into your account by using the“I can’t access my account”option at the bottom of the page, then click“Other issues”and provide complete details of the issue in the Case description.Get Support.I hope you find this helpful.Should you require any additional assistance, feel free to reach out. Thank you!Best regards,Jenny |Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

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