RecipientAuthenticationStatus blank in Legacy data format

Question

We have docusign connect setup to receive events and to monitor the recipient authentication status.

The authentication method we are currently using is KBA and the RecipientAuthenticationStatus we receive is correct:

<RecipientAuthenticationStatus>
  <IDLookupResult>
	<Status>Failed</Status>
	<EventTimestamp>2025-06-30T22:41:25.04Z</EventTimestamp>
  </IDLookupResult>
</RecipientAuthenticationStatus>

However, when switching to SMS authentication and according to this doc https://www.docusign.net/api/3.0/schema/dsx.xsd, which might be outdated

there should be PhoneAuthResult under the RecipientAuthenticationStatus.

after testing this is not the case and instead i see an empty object with no info:

<RecipientAuthenticationStatus />

Any ideas how to get the PhoneAuthResult to show up?

Adrian Dev · Answer

Hello Winton,Thank you for contacting Docusign Support CommunitySMS authentication information is not available in the Legacy version of DocuSign Connect.You will have to create a new Connect Configuration and chose:REST v2.1: JSONto receive:{"recipientAuthenticationStatus": {              "smsAuthResult": {                "status": "Passed",                "eventTimestamp": "2025-07-02T02:53:01.42Z"              }}It may help that our Docusign Connect configurations can work in parallel, therefore, you don't need to disable your current Legacy Configuration.Best regards,Adrian | Docusign Developer Support

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.