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We have docusign connect setup to receive events and to monitor the recipient authentication status. 

The authentication method we are currently using is KBA and the RecipientAuthenticationStatus we receive is correct:

<RecipientAuthenticationStatus>
  <IDLookupResult>
	<Status>Failed</Status>
	<EventTimestamp>2025-06-30T22:41:25.04Z</EventTimestamp>
  </IDLookupResult>
</RecipientAuthenticationStatus>

However, when switching to SMS authentication and according to this doc https://www.docusign.net/api/3.0/schema/dsx.xsd, which might be outdated

there should be PhoneAuthResult under the RecipientAuthenticationStatus. 

after testing this is not the case and instead i see an empty object with no info:

<RecipientAuthenticationStatus />

Any ideas how to get the PhoneAuthResult to show up?

Hello Winton,
 
Thank you for contacting Docusign Support Community 

SMS authentication information is not available in the Legacy version of DocuSign Connect.  

You will have to create a new Connect Configuration and chose:
REST v2.1: JSON

to receive: 
{
"recipientAuthenticationStatus": {
              "smsAuthResult": {
                "status": "Passed",
                "eventTimestamp": "2025-07-02T02:53:01.42Z"
              }
}

It may help that our Docusign Connect configurations can work in parallel, therefore, you don't need to disable your current Legacy Configuration. 

Best regards,
 
Adrian | Docusign Developer Support
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