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  • 527 Topics
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525 Topics
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Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Where can I find out how many envelopes are remaining in my company's account?

I can see how many envelopes have been used in the Reports, but not how many envelopes are still available in the account envelope pool. Please help!

10780
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
This error message comes up when I add the recipients info for sending an envelope "There was an error saving one of your recipients. Please try again" I have tried logging out, deleting history, switching browsers. Any insight is appreciated

This error message comes up when I add the recipients info for sending an envelope "There was an error saving one of your recipients. Please try again" I have tried logging out, deleting history, switching browsers. Any insight is appreciated

9840
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How do I add an initial and signature requirement to a pdf document?

How do I add an initial and signature requirement to a pdf document?

1961
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Why is my signing date wrong?

Hi! My client signed the contract last night on 3/1/2022 but the date that appeared was 3/2/22. This has never happened to me before and I need to correct it. I'm thinking my account defaulted to EST instead of PST and since he was signing at 10PM, it fell int the next day. Can you confirm? I've been in settings trying to figure out how to change it and I'm stumped. Stumped and frustrated that I sent this contract with the wrong signing date. 😮 Thank you!

11561
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Is it possible to disable "Just In Time Provisioning" for SSO?

Hello,Is it possible to disable Just In Time Provisioning for SSO?Thanks

830
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
I would like to know How many envelopes available in to my account?

I would like to know How many envelopes available in to my account?

1250
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I deleted a document that was already sent to signatories. How do I stop automatic emails to signatories? They keep receiving prompt email to sign the document that I have already deleted. Please help.

I deleted a document that was already sent to signatories. How do I stop automatic emails to signatories? They keep receiving prompt email to sign the document that I have already deleted.Please help.

741
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Does DocuSign support checking for unique template names?

Is there a way to validate during template creation that the template has a unique name within a folder or an account? Ex. A template with the name "Template 123" already exists so no other template can have that name. I didn't see this feature available on the website or the API but I wanted to double-check in case I missed something. Thanks!

111
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Is Docusign affected by the CVE-2021-44228 log4j vulnerability?

Is Docusign affected by the CVE-2021-44228 log4j vulnerability?

520
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I have a template that I have been using and shared with employees with no problem. Yesterday all the DocuSign boxes and signature/date fields totally disappeared. Does anybody run into this problem and what is the solution?

I have a template that I have been using and shared with employees with no problem. Yesterday all the DocuSign boxes and signature/date fields totally disappeared. Does anybody run into this problem and what is the solution?

1010
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Does the IRS accept W-9 Forms that have been signed in DocuSign?

I was able to upload the current IRS W-9 Form (https://www.irs.gov/pub/irs-pdf/fw9.pdf) and the fields populated in DocuSign, but before I sent these out I wanted to check and make sure the IRS accepts DocuSigned W-9's.

3641
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
If I were to resend an envelope after one of the signers signed, would it start over and require that first person to re-sign?

If I were to resend an envelope after one of the signers signed, would it start over and require that first person to re-sign?

1530
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Why does it say to send you must complete the 1 pre-filled fields with sender permission?

Why does it say to send you must complete the 1 pre-filled fields with sender permission?

29422
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
is there a way to edit document after completed? some boxes or fields tht were placed aremoved into permanent words and/or lines and cannot be deciphered can i fix that?

is there a way to edit document after completed? some boxes or fields tht were placed aremoved into permanent words and/or lines and cannot be deciphered can i fix that?

130
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
DS viewer and DS sender

Hi,To simplify management of the accounts, I was thinking giving to the all clients DS Sender profiles instead of DS Viewer. Also I wanted to give all of them rights to create templates. I understand that all clients will be able to create envelopes with DS sender rights. Are there any security risks with this approach?Thank you

7980
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
can I add an email address after I sent the document.( the recipient asked I send to different email)

can I add an email address after I sent the document.( the recipient asked I send to different email)

570
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
sending a contract with indicated items to initial I click next but a notice pops up that says " to send, you must complete the 1 pre-fill fields with sender permissions." and never proceeds past this point. Where is the 1 pre-fill field located?

sending a contract with indicated items to initial I click next but a notice pops up that says " to send, you must complete the 1 pre-fill fields with sender permissions." and never proceeds past this point. Where is the 1 pre-fill field located?

2570
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Someone declined to sign by accident. How do I reverse and resend?

Someone declined to sign by accident. How do I reverse and resend?

17600
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How can i format a text field so that the background is solid and covers underlying text when filled in

How can i format a text field so that the background is solid and covers underlying text when filled in

3740
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Hi there, Is possible to generate a QR code with the hiperlink from a powerform created directly from Docusign?

We are an education company, and we are starting the classes face to face. We don't have the student's emails and because of COVID situation, we can't use a tablet at the door where everyone is touching it. They need to sign a COVID protocol before entering into the class. Thanks!

7130
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Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Receiving a missing option text error alert. Can't find the error. Please help.

Receiving a missing option text error alert. Can't find the error. Please help.

70
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
When trying to send a document I receive an error message that reads: Missing option text. Enter text or delete option from drop down. I can't find the error anywhere!?!

When trying to send a document I receive an error message that reads: Missing option text. Enter text or delete option from drop down. I can't find the error anywhere!?!

110
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
I would like to cancel the signing order for a document that I have already sent. Is it possible ?

I would like to cancel the signing order for a document that I have already sent. Is it possible ?

1580
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
How do I change the default account?

My email is currently connected to two different accounts. We have cancelled the subscription for one account but are not yet able to close the account permanently. I am not using that account anymore but when I login, I have to "Switch Account" each time in order to use the new account. How do I change the settings that my new account is the default account when I login?

690
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
DocuSign formula question. I want to create a formula field that is a simple formula for Today + 45 days AddDays(d1,n1) AddDays (Today, 45) I basically need contract sent date +45 days

DocuSign formula question. I want to create a formula field that is a simple formula for Today + 45 days AddDays(d1,n1) AddDays (Today, 45) I basically need contract sent date +45 days

1990
C
Docusign Employee

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