Question

Acct Envelop


Badge

Paid for the account after trial, won't allow me to send any envelopes, keeps making me upgrade the acct. Already paid and shows 0 days left in the trial. 


2 replies

Userlevel 4
Badge +11

Hello @nsighkey ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that your account wasn’t upgraded, I understand you tried to upgrade from your free trial but the account still does not show any envelopes and the free trial expired.

 

Are you logged in to the correct account?: Change your Docusign plan

 

Can you try the below troubleshooting:

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device

 

If the above does not work, can you please provide the email you are using to log in (please note that, if provided, it will be removed from the post due to personal information).

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Userlevel 4
Badge +11

Hello @nsighkey ,

 

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Reply