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client is being told "we were unable to find your name in the public information database so you cannot access these documents"
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Hello,
Thank you for reaching out here in the DocuSign Community.
It seems like the signer will not be able to authenticate using Knowledge-Base to the information being inputted is not matching public records. You would have to correct the envelope and use a different authentication method: https://support.docusign.com/en/guides/ndse-user-guide-correct-documents
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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