Why does the certificate of completion still show non on the security level when below it shows that it passed Lexis Nexis

Question

Community Expert · Accepted Answer

That is Account Authentication. This is when the document is sent and you need to log into your DocuSign Account to Authenticate. The next item is Authentication which you can see under the Authentication Details.

Robert

Community Member · Answer

Hello,Thank you for reaching out here in the DocuSign Community.I apologize for the inconvenience, I understand that you have a query about the Certificate of Completion.Thank you, Robert, for the information, to add to the information provided here is the article https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=gpa1578456339545.html&_LANG=enus.Let us know if you need further assistance with this.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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