General

Hi! I just published a new YouTube video on how to use Docusign's document visibility feature.You will learn how to control who can view specific documents within a single Docusign envelope, ensuring confidentiality between different parties. You can find it here:  PS: Join me every Wednesday at 9 AM PST for a free Q&A session. Click here to register! Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

Hi, I have 2 questions about Starter plan for Developer API.https://ecom.docusign.com/en-GB/plans-and-pricing/developerPlease check the link for price plans. It says 40 envelopes per month and also 5 envelopes.I didn’t understand the difference. We expect to get 20-30 applications monthly.But I wonder what happens if we sometimes exceed 40 envelopes.Will the system block requests or there will be extra charge for the exceeded envelopes. Thanks

I am trying to create a powerform so that I an send the docusign link in an email. I watched the video in this page How to Create a PowerForm | eSignature (docusign.com)However, when I click on the 3 dots near the template, it doesn't show me an option to create a Powerform as shown in the video. Can you please help?Please find my screenshot attached. 

is there a way to test bulk import without it counting towards my envelopes? Every test ive sent to myself but it is counting towards my monthly total

I am trying to modify the eSignature resource template and update it to include the user’s title and company. I noticed that the merge tags for Sender Name and email are “[[Data:SenderName]]” and “[[Data:SenderEmail]]”. Where can I find the tags for the user’s “Company” and “Title” from their profile? 

If you missed the recent Developer Webinar, here’s a recording 😀  Developer Webinar: Maestro API (July 23) Additionally, make sure to check out the API Office Hours Resources over in the Developer Discussion Area:The next Office Hours will take place Tues, August 6th! 

When I first created my account, I received a pop up stating there was a group that was related to my email. I could either JOIN or SKIP. I kept hitting JOIN and nothing happened, so I refreshed my screen. How do I JOIN a group? I know how to create one and add users, just not join

Hi! I just published a new YouTube video on how to use Docusign IAM. You will learn how DocuSign IAM streamlines the use of various Docusign products, like eSignature and Maestro, to create integrated workflows.Additionally, you’ll see how Docusign IAM leverages AI to extract valuable insights from signed documents, improving efficiency and identifying opportunities and risks. You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

Hi! I just published a new YouTube video on how to create dynamic templates with Docusign. You will learn how to create dynamic document templates in DocuSign that automatically adjust to different text lengths and ensure proper signature field placement.  You'll see how to set up and configure these templates to save time and streamline your document workflow. You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

Hello! I am wondering if there is a way to save all the docs in our account. I would like to do this in bulk and save them all to a zip. Is this possible?  

Hello,We study the possibility to use docusign in our company. But I tried to find some documentation from the support about the architecture. We want to know the standard architecture and specificly about the proxy setting. thank you for your help.Kind regards,Jonathan

Hi, I got the error in email id is wrong, could you please help me which expression i need to use to get email from filter array?  

Hello there, I hope you are doing well. Whenever I try creating a developer account under docusign, it throws an ‘approval_error’ without sufficient information on the cause of the error.  

We have configured the Kuala-Lampur timezone in Settings > Regional Setting. But we are always getting the date and time in PST timezone only in api response after opening/signing the document in docuSign. Is there anything we need to take care for that? Or it will be always in PST timezone?When we open the Certificate of Completion, it displays the time in Kuala-Lampur timezone. Please do the needful.Thanks.   

Since April cannot get Customer support for former employee accounts that need to be accessed for legal compliance reasons.  The Administrator of the company account resigned and we need to change the Administrator, assign a new one to access our documents.  I can’t imagine there is not a contact or simple solution that it is not a rare situation. Any help appreciated.  Thanks! 

Hi all,I  have some form fields that I send in the document to create an envelope in DocuSign. Once the signers have signed and I download the document via DocuSign connect, I do some post processing on the form fields. I am not receiving the form fields in the downloaded document from DocuSign, how do I get them?

Hi, when I create an envelope using the API, the recipients are not created in contacts and the emails are not sent, even when I try to resend... When I am trying to create an envelope through the UI and it works fine. The contacts are created and theenvelope is sent.https://demo.docusign.net/restapi/v2.1/accounts/{{Account}}/envelopes/{ "Documents": [ { "DocumentBase64": "...", "DocumentId": 1, "FileExtension": "Docx", "Name": "nomedotemplate" } ], "EmailSubject": "SellersFi", "Recipients": { "Signers": [ { "Email": "joao.c@outlook.com", "Name": "new contact", "RecipientId": "312", "RoutingOrder": 1, "ClientUserId": "312", "Tabs": { "SignHereTabs": [ { "AnchorString": "0SFSIGNHERE", "Name": "Please sign here",

Hi everyone, it’s really exciting to let you all know that starting today every developer can build on the new Docusign IAM platform! Learn more about IAM for developers The two main new technologies for developers include:Extension apps - Extension apps enable you to build custom third-party functionality into Docusign and publish your solutions in the App Center, giving your customers easy, automated ways to enhance their Docusign experience and use your app in Maestro workflows. Ask any question or post any comment about it and read other community member’s questions in our dedicated community area for extension apps. Maestro API - Leverage the power of Docusign workflows. Ask any question or post any comment about it and read other community member’s questions in our dedicated community area for Maestro API.  

Table of Contents:General IAM FAQ Extension Apps FAQ Maestro API FAQGeneral IAM FAQHow do I gain access to the new Docusign IAM developer services?To gain access to the new Docusign IAM developer services, you can use your Docusign Developer Account. If you already have an account, you can start using these platform services for development and testing immediately. If you still need a Docusign Developer Account, please create one here.Which Docusign IAM developer services are available during the Beta phase?During the Beta phase, several key Docusign IAM developer services are available for you to use and integrate into your applications and/or services. Currently, these include the development of Extension Apps for publishing on our App Center, Maestro APIs for managing workflows, and Web Forms APIs for handling form-based interactions. Additionally, we are planning to release more incremental IAM developer services through the Beta phase. Stay tuned for updates on these upcoming serv

Hi Team,Can you please check whether there is API in DocuSign part 11 or not?If yes, then how to check?Regards,Rupali K

I have one question regarding API between GWS and DocuSign.If each account e-mail is different from the other, will the API go smoothly?  GWS: Tsuda.akinobu@sagj.co.jpDocuSigne: Tsuda.akinobu@sojitz.com 

I can log in, but there is an error modal that blocks the page. (https://apps.docusign.com/)I see tons of javascript errors that say:“[OPTIMIZELY] - ERROR 2024-05-09T22:53:59.227Z ATTRIBUTES_VALIDATOR: Provided attribute: accountPlan has an undefined value.”I hit “contact support”, and I can’t because it says:Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.  going back to this page:I have to inspect the js console, remove the error message modal from the HTML.After I do that, i can click on the manage button and everything is usable, but still see thousands of JS errors.Seriously, this is some mickey mouse web development, with comments and unobfuscated JS, and really bad error handling. I wouldn’t even be surprised if these errors were not logged anywhere and they went into a void.Now I am questioning docus

Hello everyone.I would like to setup a meaningful rights role concept.I would like to have users who are “only” allowed to send simple signatures, but cannot make any other settings.There should be 3 users who can also send qualified electronic signatures, while others cannot. I would also like users to be able to send letters exclusively via API.Can this be done with the setting?Thanks - and have nice weekend

I have a DocuSign developer/sandbox account and a production account. I want to explore web forms and SMS delivery with my sandbox account. How can I get these features enabled in my sandbox account?

Need to clone a DocuSign account via the API? Here’s an example... POST method to {{Admin Base URL}}/v1/organizations/{{Org ID}}/assetGroups/accountClone Body:{ "sourceAccount": { "id": "624e3e00-xxxx-xxxx-xxxx-43918c520dab" }, "targetAccount": { "name": "My Cloned Account", "admin": { "firstName": "Global", "lastName": "Admin", "email": "admin@asdfasdffdsa.com" }, "region": "NA" }}