@ecastro
First, it’s important to know that the Docusign User Management interface has gone through a few UI changes over the years—so what you see in a recent YouTube tutorial may not exactly match the interface in your own instance. In some layouts, “Active” may not always appear with a green radio button (or the button may appear differently), especially if the user is already confirmed and has a valid seat/license assigned.
If DocuSign’s direct Admin page shows your user as Active/Confirmed and properly licensed, that user will be able to send envelopes, regardless of whether you see a green radio button in the Salesforce-embedded interface.
Hi @ecastro -
This is a bug our product engineering team is aware of and that should be fixed in a future release. It’s merely a cosmetic user interface issue, but should not impact your or other users ability to use the application.
Thanks!