DocGen

I must be stupid because I cannot find anywhere how to correct an email address of a contact.  For example, I sent an envelope to an incorrect email address.  I was notified that the email address was no good.  I went i and corrected the envelope with the correct address, however, the incorrect address is the only one that shows up in my contacts database. 

I have a template set up with 3 different signers, the client and both of the clients parents. The first signer is the client, signers two and three are the parents. When I type in signer two, the first parent, it fills/changes the name for signer three and if i enter the email address it changes that too. the reverse is true as well, if I put info in signer three, it changes signer two. I exited DocuSign  and went back in to the template, same problem. it is only the one template.  Yes, I could recrate the whole template, but I’d rather figure out the problem in case it happens again! 

when I strike out a offer price and do a text box new price it does not save it 

Unable to generate the following files: Driver Sheet Word Could not generate document "Driver Sheet Word": [103] Access Denied Reference ID: 20fb0667-2e82-435c-bd8f-f7d5fbefaf4e I entered a record from SF to preview my document and received the above

Hi, I’m the admin of an enterprise DocuSign account, now I’m dealing with the following issue. The previous admin convinced the enterprise owners to change DocuSign to another provider. The DocuSign account was downgraded to free, but, now years and years worth of signed documents are nowhere to be found… What should I do? I’ve already searched all the accounts and the last admin said there was a time limit to download the files… Please Help! 

Hello. The document that I am setting up in Docusign has a page labeled “Document Instructions” Is there a way to have this (the text) somehow visible to just the sender of the document? Thank you,Nancy  

Hi, I have sent a Nitro PDF document that has Note’s in it that show up off to the righthand side of the page (see second image below), these are for the Signer to review and then potentially approve. However, when it gets to the Signer, they cannot see the Note’s only the small yellow boxes (see first image below) on the page of the document that indicates a Note is there.Is there a way of being able to show the Note’s for the Signer? I have tried to get them to download the document, but this still only show the small yellow boxes.Any help on this is greatly appreciated! Many thanksLouise

Hello. I created a new document custom field. The field type is Text Field. Validation type is Number. The value being entered is a currency. How do I add a $ symbol to precede the number value? Thank you,Nancy   

Hi, we have linked docusign with teamtailor (for the recruitment process), do you know if when the candidates sign a job offer is saved on Teamtailor or just in doucsign? is it possible to find them in both platforms? thanks a lot

I am sending forms out to clients that contain name and addresses.  I created the document in the dosusign word assist.  all of the merge fields look to be single spaced.  i pulled in the recipients using a csv file via bulk send.  The finished document that the client sees has a bunch of extra spaces like below… Name Adress 1 Adress 2(Removed information due to P ersonal Information)

Hi,I am struggling to access a document I signed a few months ago. When I click on the “Review Documents” button in the email I received from the sender, I am asked to click “Send new link” or “log in”. When I click “Send new link” I don’t get any new emails. I’ve checked the other folders and there is nothing there, and I’ve tried this many times for a few days but I receive nothing. What can I do, and who can I contact about this?Any advice would be deeply appreciated!

If I want to draw a line thru certain wording on a document before sending to esign, I heard it was thru “pre-fill tools”, but I can’t find that any where on my account/screen view. Thank you.

Hello!I'm currently automating our contracts using DocuGen, but I'm encountering some issues. The main problem is that when I attempt to populate a text field, for example, {{test_field}}, it doesn't allow line breaks. How can I handle this situation?Thank you!

My Gen Templates were working fine, but suddenly stopped. It seems like DocuSing doesn’t accept my word tables anymore.Does anyone know how to solve it?Thank you.

Is it possible to add a word count or add a limit to a text box in the doc gen form in CLM?  We are adding a text box field which is also used to capture the metadata from the text box attribute.  However, the attribute is limited to a 400-word count.  Thank you,

While using document generation, you can create the word document with the "{{studentemail}} " but that requires the sender to type the email out. If the student is in the routing path, can you place the tag within the word document so Doc Gen will pick it up inside the paragraph?

Struggling to find examples of how use data from salesforce as the "conditional Content here" which is taken from the XML examplesOnly display content if a check box field is marked True:<# <Conditional Test="//Opportunity/HasOverdueTask[text() = 'True']" /> #>CONDITIONAL CONTENT HERE<# <EndConditional /> #>I can get the conditional test to work and display eg, output would display CONDITIONAL CONTENT HERE if using the above code. I would like the conditional content to be data from a field within salesforce. i have tried the following but all output the same error: TemplateErrorExists:Conditional and matching EndConditional tags must be in the same paragraph as conditional content OR in their own paragraphs above and below conditional content.<# <Conditional Test="//Opportunity/Alternative_EULA__c [text() = 'True']" /> #>/Opportunity/Account.Alternative_EULA__c <# <EndConditional /> #><# &