Developer

The template below is currently configured to display a voided envelope when the email address is updated. At present, the content is static. Have a requirement to display different text based on either a flag / custom field when making a call to v2.1/accounts/xxxxx/envelopes/xxxxx/recipients?resend_envelope=true How can I pass a custom field and make this template conditionally display text based on that custom field? Appreciate your support!

Hi,Currently, I am able to send the DOCX file for signature via DocuSign and the PDF files for review in separate envelopes. But my requirement is to send both files together in a single envelope—one for signature and the others for review. Is there a way to combine them into a single envelope for both signing and review purposes? Both files are attached to the same SharePoint item.

Hello,I’d like to integrate JWT authentication to access the DocuSign API from my server.I understand that, on first use, I need to accept a consent request by visiting a URL like:https://account-d.docusign.com/oauth/auth?response_type=code&scope=signature impersonation&client_id=CLIENT_ID&redirect_uri=https://www.docusign.comMy question is:Once I’ve granted this consent, is it valid indefinitely as long as I don’t change the client_id? Or do I need to repeat this consent step periodically (e.g., when the token expires or per session)?Thanks for your help!

Hello,I am trying to create a developer account. But it didn't let me create in a first step. it just does nothing when clicking on button can you please look into it . the details i am trying to signup is as followsit gives me error in the console Failed to load resource: net::ERR_NETWORK_CHANGEDIs someone facing the same issue?

I'm building a DocuSign integration using the v2.1 REST API. I create an envelope with multiple recipients and documents, and then open the embedded sender view using: POST https://demo.docusign.net/restapi/v2.1/accounts/{accountId}/envelopes/{envelopeId}/views/sender{ "returnUrl": "https://myapp/return", "viewAccess": "envelope", "status": "sent" }My goal: let the sender adjust Document Visibility settings before sending the envelope in the preview screen—uncheck/check visibility for a recipient.Go to: Prepare → Advanced Options → enable "Recipients must be signers to view signed documents" → click Next.Under Documents → Document Visibility, uncheck a recipient for a document and hit Done.Error appears: "Document visibility changes could not be saved. Please try again"Then, if I try Send, I get: "The access token provided is expired, revoked or malformed"However, if I remove the "viewAccess": "envelope" field from my sender view request, visibility changes save correctly.I

I am using a free DocuSign developer account and encountering the following error when trying to send an envelope:“The recipient limit on the envelope has been exceeded. The cumulative recipient limit has been exceeded.”I am unsure about the exact recipient limits for free developer accounts. In my case, the number of recipients per envelope is relatively small (2-3), yet this error still occurs. Could you please clarify what the exact recipient limits are for free developer accounts? Also, are there any ways to resolve or work around this issue?

Hi,I have completed go-live process for my app on dev environment and status shows "App is live".But I can not find the apps on production environment, it still shows "No Integration Keys found".Thanks. 

Hi everyone,I'm reaching out because I've encountered an unexpected issue with DocuSign and I'm wondering if anyone else has experienced the same thing.I have an application that has been using DocuSign for over 3 years to handle signature processes. I'm using a demo account, and I've registered an app in the DocuSign developer portal.When a document is signed or declined, DocuSign sends a POST notification (webhook) to my API. For years, the payload I received looked like this, and was successfully deserialized into this C# class: public class DocuSignEventNotificationResponse { public string status { get; set; } public string envelopeId { get; set; } public string documentsUri { get; set; } public string recipientsUri { get; set; } public Sender sender { get; set; } } public class Sender { public string userName { get; set; } public string userId { get; set; } public string accountId { get; set; } public string email { get; set; } } This worked perfectly in my PostNotificationEvent m

Hi all,I’m integrating DocuSign with my application using the Node.js SDK and template roles. When I first set up my integration, the template autofilled a few fields as expected. However, now when envelopes are sent, the recipients still receive the emails, but none of the fields in the template are being filled out—even though the data I’m passing looks correct.Here’s a summary of my setup and what I’ve tried:I’m using the createEnvelope API with a templateId and templateRoles.The envelope is sent successfully, and recipients get the email, but all fields are blank.The data I’m passing to the tabs property in templateRoles matches the field names in my template.When I first set this up, a few fields were autofilled, but now none are, even though the code and data structure haven’t changed.I’ve double-checked that the role names and field names in my code match those in the template.Example of my envelope definition:const envelopeDefinition = { templateId, status: 'sent', templateR

Hey Docusign community,I have a Docusign account with a few users. I am trying to perform common CRUD operations with users using the Users api through the Python SDK. I was able to remove (or close, as you call it) a user from the account using this: from docusign_esign import UsersApi, UserInformationdef remove_user(users_api: UsersApi, account_id: str, user_ids: list[str]): users_info = [ UserInformation(user_id=user_id) for user_id in user_ids ] user_info_list = UserInfoList(users=users_info) return users_api.delete(account_id=account_id, user_info_list=user_info_list) Now, I want to reactivate this same user using the Python SDK. How can I do that? I have tried these two enable functions below, but with no success: def get_user(users_api: UsersApi, account_id: str, user_id: str): return users_api.get_information(account_id=account_id, user_id=user_id)def enable_user(users_api: UsersApi, account_id: str, user_id: str, permission_profile): user_info = get_us

We have been unable to sign up for a developer account the past 2 days. When we click on the “Get Started” button after filling out all required fields, the button flashes for a moment, but then no other response from the page.We have tried:Using a different email addressUsing a different browser (chrome, Edge)Clearing cache and cookiesUsing Incognito modeTrying to sign up on a mobile phone on both wifi and cellular networkI notice a request outgoing in the network tab:POST https://protect-d.docusign.net/api/2.0/approvals?ik=89220935-c225-4fcf-9eb7-547598b97a7bPayload{"state":"<JWT_HERE>","action":"ActionNewAccountSignup","challenge":"ActionRuleEngine","features":{"firstname":"Evan","lastname":"Payne","email":"evan@<my_email_address>.com","fingerprintHash":"4a7c65ea490b114675f8ee664634ebb3","sessionId":"9249bd95-7fc3-44c7-88e2-8b6a83a7cc8c"}}Response:{    "id": "42e25fda-3e40-4cc8-972b-45c20c641be2",    "done": false,    "state": "<JWT>",    "challenges": [        "Ac

I am working on a project for a contract management system. The data resides on a SQL Server backend. I need to create Docusign Templates for many state-specific and generic contract documents. I am familiar with Salesforce merge fields, but I need the same capability for this project. I understand I may need to build a custom connector in order to connect to SQL Server databases. I need help or guidance on how to go about this.

I include our CFO as a signer/guarantor on all the agreement envelopes I send to new clients. All of a sudden, he no longer receives the envelopes to sign.  Nothing's changed.  I need support 

We are currently using the DateSignedTab for the embedded signing. However, we are located in Kuala Lumpur, Malaysia, but the timestamp is showing SGT (Singapore Time. Is there any way to change the timestamp to reflect our current location? 

Hello @Everyone,I'm encountering an issue with DocuSign Java SDK integration in my Spring Boot application, specifically concerning email notifications for signers and carbon copy (CC) recipients.Here's a breakdown of my setup and the problem:Setup: We have multiple signers, and their routing order is set sequentially. We have two carbon copy (CC) recipients, both assigned a routing order of "1". Observed Issues: Initial Email (Signing Request): When the document is sent for signing, signers receive the email according to their sequential routing order. However, both carbon copy users also receive an email at this initial stage, seemingly along with the signer who has routing order 1. Declined Email: If any signer declines the signing process: Signers with a routing order less than the declining signer's routing order receive a "declined" email. All carbon copy users also receive a "declined" email. Completed Email (Missing): If all signers successfully complete the sign

When I have more than one copy recipient, an error will be reported. it will tips “The specified envelope has duplicate recipients”

I can’t create a Docusign developer account - when filling out the form and submitting, the subsequent “clock” just spins and spins forever.  Have tried two computers and two different browsers.    I’ve seen some other mentions of this issue but no resolution. help?The api response like thie  {"id": "abc","done": false,"state": "abc","challenges": ["ActionRuleEngine"],"version": 1}

My docusign webhook api calls work in developer account but they fail in prod account giving me KeyErrors in prod. Why is it different and when was this change made?Here’s how the dev response looks like: ``` {"status": "completed","documentsUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd/documents","recipientsUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd/recipients","attachmentsUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd/attachments","envelopeUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd","emailSubject": "Please review your solar contract","envelopeId": "8554a84b-c12e-4d66-a3ae-asdasasd","signingLocation": "online","customFieldsUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd/custom_fields","notificationUri": "/envelopes/8554a84b-c12e-4d66-a3ae-asdasasd/notification","enableWetSign": "true","allowMarkup": "false","allowReassign": "true","createdDateTime": "2025-07-04T09:03:25.477Z","lastModifiedDateTime": "2025-07-04T09:03:25.493Z","deliveredDateTime": "2025-07-0

Hi everyone,I'm using the eSignature REST API v2.1 and enabling "transformPdfFields": true to automatically convert PDF AcroForm fields into DocuSign tabs.What I’ve noticed is:In the original PDF, some text fields are center-aligned.After transformation, those fields become left-aligned, and there seems to be no way to restore the original alignment.My questions:Is there a current way (via tab properties or metadata) to re-align or preserve the original alignment of transformed fields?Is there a plan to allow alignment options (left, center, right) on transformed tabs in the future?Thanks!  

Hi DocuSign Community,I'm working on an integration where I need to detect when the first recipient (vendor) signs a document so I can trigger a specific workflow (update status, send notifications, etc.).However, despite configuring my DocuSign Connect webhook to include recipient-signed and recipient-completed, I only receive the envelope-completed event, and never any recipient-level ones.🔧 My Setup: I’ve registered a webhook using the POST /accounts/{accountId}/connect API. events configured:  jsonCopyEditevents: [ "recipient-signed", "recipient-completed", "envelope-completed", "envelope-declined", "envelope-voided" ] The webhook URL is a secure public HTTPS endpoint (not localhost/tunnel). Routing order is sequential: Vendor (routingOrder: 1) Company Signatory (routingOrder: 2) The webhook handler correctly receives envelope-completed when all parties sign — but I do not receive recipient-completed or recipient-signed when just the vendor signs. ✅ Goal:Trigger my

Both the prod and developer docusign account have exact identical structure. Can anyone please help? This is blocking a lot of our customers and this is very high priority.this is my prod account envelope request structure → { "emailSubject": "Please review your solar contract", "documents": [ { "documentBase64": "", "name": "Solar Contract", "documentId": "1", "file_extension": "pdf", } ], "recipients": { "signers": [ { "email": "neel@xyz.com", "name": "neel patel", "phone": "(44)", "recipientId": "1", "routingOrder": "1", "clientUserId": "1000", "tabs": {"signHereTabs": [{"xPosition": 199, "yPosition": 176, "pageNumber": 1, "documentId": "1"}]}, } ], "carbonCopies": [{"email": "neel@xyz.com", "name": "neel", "recipientId": "10"}], }, "status": "sent", "eventNot

🎉 Big news from the Docusign developer team—we’re honored to be named a 2025 Postman Champion Award winner! This recognition means a lot to us. Over the past year, we’ve focused on making our APIs easier to work with, more reliable at scale, and better supported with tooling and documentation. Whether you're embedding Docusign into your workflows or building complex integrations, we aim to make that experience as smooth and developer-friendly as possible. I had a fantastic time participating in this year’s POST/CON. The event was filled with in-depth technical sessions, and two topics particularly stood out: scaling APIs for performance and reliability, and fostering strong, authentic developer relations by providing developers with interactive content and tools built from developer feedback. These are areas the Developer Advocacy team deeply cares about, and observing how other teams tackle them has sparked many ideas that we're eager to explore further. A huge thank you to the Postm

  Ever wondered whether vibe coding has a place in building Docusign integrations? I experimented with the Docusign Developer AI Assistant for VS Code to find out whether I could vibe code my way to an embedded signing session and I was pretty surprised with the results.Want to try it out yourself? Learn more about the Docusign Developer AI Assistant and let us know your thoughts! https://developers.docusign.com/tools/visual-studio-code-extension/

The Go Live Status for my App is "Pending approval" along with an alert at the top that says "After submitting for review and signing the envelope, please allow for 48 hours and DO NOT submit for review again", but it also shows a link that says "Click here to proceed". Should I click on this link or should I wait for 48 hours as the alert says? 

Hello,I was trying to connect to DS using a PowerShell script and received the following error message: 'Error: Consent required.' Does anyone know the reason for this error and how I can fix it?