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Hi DocuSign Community,

We’ve developed a system that integrates with DocuSign to access templates and send offer letters directly from our portal. In our setup, users log in to our portal with their DocuSign accounts, and from there they can access their templates and send offers through DocuSign using eSignature API.

So far, we’ve been testing successfully using a Sandbox account. To move into production, we understand that we need a Partner Production account. We have already filled out and submitted the required form for this, but we haven’t received any response yet.

Has anyone else experienced delays with this process? Is there a recommended way to follow up or escalate the request to get our Partner Production account enabled?

Any guidance would be greatly appreciated.

Thanks in advance!

I’m unsure what form you submitted. Was this the Request Partner Program Support form on the Docusign Partner Portal (https://partners.docusign.com/s/partner-program-support-form)?  Or are you first applying to become a registered partner via the link on this page:  https://partners.docusign.com/s/join-now?

If you are not yet a registered partner, click that second link and join the partner program. A partner onboarding rep will get you set up with a portal login. Let them know you have built an ISV integration and would like to start the App Review process.  Note: this is not a certification or exam, it is really just information collection, GTM materials, and a video review to ensure you didn’t miss anything prior to go-live.  

Also review this guide to ensure your integration has covered all aspects. 

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