Hi DocuSign Community,

We’ve developed a system that integrates with DocuSign to access templates and send offer letters directly from our portal. In our setup, users log in to our portal with their DocuSign accounts, and from there they can access their templates and send offers through DocuSign using eSignature API.

So far, we’ve been testing successfully using a Sandbox account. To move into production, we understand that we need a Partner Production account. We have already filled out and submitted the required form for this, but we haven’t received any response yet.

Has anyone else experienced delays with this process? Is there a recommended way to follow up or escalate the request to get our Partner Production account enabled?

Any guidance would be greatly appreciated.

Thanks in advance!