Developer

I keep getting this error: The payment amount you entered is less than the minimum allowed

Hi! I just published a new YouTube video on how to create mail merge documents in Docusign without using third-party tools.You will learn how to set up document templates, merge fields, and even automate document generation directly in Docusign to save time and eliminate manual errors. You can find it here: PS: join me every Wednesday at 9 AM PST during a free Q&A session. Click here to register! Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

I have signer and witness. When signer starts signing, he gets popup window to enter witness information.The Envelope has Witness name and email populated.Q1. How to do this if I don’t have Witness info to populate envelope?Q2. How to do this if I don’t have Second Signer info to populate envelope?I found this:Is it possible for the signer to assign someone as a witness? | Community (docusign.com)The reference link is dead, however.So not sure what to do with Agent.Working in C#.

Hi y'all.I am creating an automation (using Node.js) for a client. The client is in the construction business and need to sign some PDF forms along with their customers.The first document is the county's permit. Where the customer (property owner), the constructor company (my client) and a notary needs to sign.My automation is already fulfilling and pdf template with data that comes from X sources. After this step, I will required the customer's (property owner) signature. My PDF has a signature field: `Signature4`, as you can see in the image. I am usign docusign-esign SDK for Node.js, and I am already able to authenticate and create the envelope.For now, the recipient number 1 (the property owner) is set to be a temporary email that I have here. In production, this is going to be the real email of the property owner. However, when I open to sign, I don't have any fields to sign. I tried to create a template, using the same file (fulfilled pdf file) and DocuSign was able to convert th

I'm working on a Docusign integration, on our use case the document(s) to sign are submited to an ERP by UserA and are to be signed by UserB. UserB should be notified by email that he/she has a document to sign and have access to a link that allows him/her to access Docusign and sign the document. We're planning to use the 'remote signature request or remote signing' eSignature approach (as documented in https://developers.docusign.com/docs/esign-rest-api/how-to/request-signature-email-remote/). Is it the right approach for our use case?

Hello Team,We have a usecase where in we need to send multiple documents to different set of recipients.Doc 1 --> Signer 1, Signer 2, Signer 3 | Carbon Copy to User1, User2  Doc 2 --> Signer 1, Signer 4, Signer 5 | Carbon Copy to User2, User3Doc 3 --> Signer 4, Signer 2, Signer 6 | Carbon Copy to User1, User3Doc 4 --> Signer 5, Signer 2, Signer 1 | Carbon Copy to User4, User5The signers and carbon copy users should see only those documents for which they are signers or CC and other documents should not be visible to them.We have explored the Recipient Document Visibility but this cannot be used as Signers and CC users will be overlapping in our use case.Have explored Bulk send also but there we are sending same document to multiple recipients.So for our case we will have to create separate Envelopes for each of the Document, with signers and CC users. Is it possible to create and send multiple Envelope objects in a single Rest API call ?

Hi Community,I have a question related to authenticity and potential misuse of ISV license e-sign. If the ISV license and contract signing is done by a partner with the customer at the partner location using the tablet screen (collection of e-sign) and thereafter enabling customer to click the acceptance of terms on the document, is there a possibility of misuse of the e-sign collected by the partner in future as they had collected the e-sign and potentially stored it in their system? Also only post completion of the signing at partner location, the customer has got the completed document emailed to them. Please advise, thanks!  

How to configure Envelope to have First signer sign in Focused View and Second one sign through the Email sent after the First one? I can have one signer sign in Focused View and Two Signers sign through the Email. Can’t do First focused and Second email.Working with c#.

1. pass the go-live review, 2. then select a go-live account,input the production admin email3.input passwordthen get error, does anyone have idea?I cant log a support ticket as DocuSign have blocked that now.Also my DocuSign Account Manager has left DocuSign and their email bounces back so can’t even email to get escalated. Any suggestions / help appreciated. 

We have set up an integration key in our developer account. I need to add a redirect URL but it is not letting me save this showing the message in the below image. I have tried this several times on different days but still no luck. Can you help me understand why this is happening and tell me how to resolve this?  

What’s the BaseURL should be used in if we want to use the docusign admin api.I have tried all the ways please help me out.

Hi everyone,I’ve implemented DocuSign in my Laravel application, and I’m currently using JWT Grant Authentication for sending documents to clients for signing. The integration is working fine, but I’ve encountered an issue: When I send envelopes with documents for clients to sign, initially, I have to manually provide consent via the DocuSign consent page.Since my application is designed to function as a backend microservice that sends documents automatically via triggers, this manual consent process interrupts the flow. I’d like to ask if there’s a way to automate this consent process, so the documents can be sent without the need for manual intervention.Is there any configuration or API feature that allows automatic consent or pre-authorization for the app, or any best practices around this when using DocuSign in such a backend service?Thanks in advance for any advice or suggestions!

Hi team,I have passed the review for Go-Live process. But when I click on start Go-Live it will ask for the Production Docusign Credentials, On specifying I am getting this below Error. I am blocked with this. Can anyone help me to resolve this?  

Hi All,Our admin setting is currently set to "Any Recipient Must Authenticate On Any Envelope."I want to automate a process where, after an envelope is sent, only the signers are required to authenticate, while Carbon Copy recipients are not. I understand that an envelope can only be corrected after it's sent, so my question is: how can I correct an envelope using the API, and is it possible to update the authentication requirements for CC recipients? I haven't found a way to do this directly in DocuSign.

Can we download the IDV Evidence using API while envelope is still in progress

Hello everyone!I'm using the eSignature API, and recently all my code has been running into issues with the RSA Private Key. I tried running the standard QuickStart code, but it has the same problem. The error message is: ValueError: Unable to load PEM file. See https://cryptography.io/en/latest/faq/#why-can-t-i-import-my-pem-file for more details. MalformedFraming.All my code used to work just fine, but now this issue keeps happening. Has anyone else experienced the same problem?

Hello DocuSign community, I have an account with two apps, one for each business application in the company I work on. I also have several templates, which currently are all used in one of my apps to generate envelopes to clients to sign. Also, I have a few webhooks configured on DocuSign Connect to inform my application about events on the envelopes.Now, I want to add a few templates to be used by my second app. I would like, as well, to configure webhooks to inform my second app about envelope events. As far as I understand, if I configure a new webhook and provide an URL for my second app, it will receive events related to all envelopes, created from templates associated with the first and with the second app. Is there a way to have a more separated configuration, so I could have templates and webhooks associated with one app (and integration key) only?Thanks in advance

Hello All,Could you please help me with the following question - how I can temporarily deactivate API connection between Docusign and SuccessFactor?Thank you!Best regards,Serge Shelkoshvein

Hello,I have integrated the Docusign signature for my customer orders via the Focused view mode.However, I encounter 2 problematic issues:1. The buttons are not translated into french even though the default language of my account is set to french. Via the JS setting, we can only change the last button but all the others and the start popup are in english. Is it possible to choose the language somewhere?2. The zoom on the documents by default does not suit me.It is too high and I do not know how it is calculated.Is it possible to adjust it in one way or another?Thanking you in advance for your answers,Regards,Flav

I have a document with five signers and would like to retrieve the partially signed document after the first two signers have completed their signing. Is it possible to obtain the partially signed document through the API?

Hi everyone! My name is Ashley Guiberson and I am a User Experience Researcher here at Docusign. Our team is currently conducting a research study to improve our product, and we need your valuable insights. We are looking for Docusign Admins specifically, so we’d love for you to participate!What’s Involved:Session Dates: September 21st - 24thFormat: 1-hour 1:1 Zoom sessionFocus: App Center conceptsCompensation: $125 gift card or donation to your choice of charityIf you’re interested in participating, please fill out this brief survey to help us understand if you’re a good fit: https://docusign.co1.qualtrics.com/jfe/form/SV_bEeFV0n7C8bRyg6.We’ll review your responses and reach out to you if you match the criteria for the study. Your feedback is crucial in shaping the future of our product, and we truly appreciate your time and input.Thank you for being a valued member of our community!Best,Ashley

Hello,  We are unable to fill the customfields of a template when we try to send an envelope on Docusign API REST.The endpoint we are using is: {{baseUrl}}/{{apiVersion}}/accounts/{{accountId}}/envelopesThe body is the following: {  "templateId": "xxxxxxxx-4240-4951-bdb1-f43315509f6e",  "templateRoles": [    {      "roleName": "Signer",      "name": "Test Name",      "email": "test@test.com",      "tabs": {        "textTabs": [          {            "tabLabel": "Custom1",            "name": "Custom1",            "value": "Esto es el custom 1",            "documentId": "1",            "pageNumber": "1"          }        ]      }    }  ],  "status": "sent"}  We previously created the field with the label Custom1. But when we receive the template result on the mail tray the fields values are not appearing. The collaboration checkbox is also marked. Any solution?  Thanks in advance

I’m been researching how to use Composite Templates now for a few weeks, and I have yet to really make sense of this. Here is my specific use case. I have several server templates created that have product specific contract language, and I have opted to create a single signature page, which has signature blocks for the service-provider, and the client, along with 2 additional optional client signature blocks. Based upon the products sold to the client, the envelope would have 1, 2 or 3 contracts (server templates), along with the signature page (also a server template). Each contract/template contains tab data that would be pre-populated by the service-provider role and sent during envelope creation. All users will be sent all documents in the envelope, and expected to sign the signature page, in recipient order. I’ve attempted to use the eSign API explorer for create:Envelope to attempt to assemble some reasonable JSON, however this tool is terribly hard to use with long scrolling bar

we have a requirement to auto populate the date signed field with the date and time stamp when the user has signed the document. Please let us know how do we do this using the REST API for creating and sending the Envelope. we see that there is a DateSigned tab on the API, but it requires us to provide a X and Y position of the date Signed field. We are not sure of the X and Y positions of the date signed field on each document which we send. Can you please let us know if there is anything better than this field to use

I am using Docusign eSignature API and I have a template which has pre-fill tabs added that are being populated with values when Document envelope is being created via API. I am using this endpoint: https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/envelopedocumenttabs/update/And whenever values are updated, tab is duplicated, one empty and the other one with value. The reason for using pre-fill tabs is to display information for all signers. And the problem is that sometimes I reach tab limit and envelope fails to generate. How could I solve this?