We are unable to sign up for a developer account

Question

We have been unable to sign up for a developer account the past 2 days. When we click on the “Get Started” button after filling out all required fields, the button flashes for a moment, but then no other response from the page.

We have tried:

Using a different email address
Using a different browser (chrome, Edge)
Clearing cache and cookies
Using Incognito mode
Trying to sign up on a mobile phone on both wifi and cellular network

I notice a request outgoing in the network tab:

POST https://protect-d.docusign.net/api/2.0/approvals?ik=89220935-c225-4fcf-9eb7-547598b97a7b

Payload
{"state":"<JWT_HERE>","action":"ActionNewAccountSignup","challenge":"ActionRuleEngine","features":{"firstname":"Evan","lastname":"Payne","email":"evan@<my_email_address>.com","fingerprintHash":"4a7c65ea490b114675f8ee664634ebb3","sessionId":"9249bd95-7fc3-44c7-88e2-8b6a83a7cc8c"}}

Response:
{
"id": "42e25fda-3e40-4cc8-972b-45c20c641be2",
"done": false,
"state": "<JWT>",
"challenges": [
"ActionRuleEngine"
],
"version": 1
}

Melanie.Panguito · Accepted Answer

Hello ​@evan,Thank you for reaching out to the Docusign Community, where amazing Community members and Moderators are always ready to share knowledge and support you.We're sorry you are experiencing issues with creating a Developer account, and we appreciate that you've tried several troubleshooting steps. At this time, the best next step is to open a support case so our dedicated Technical Team can investigate internally and providean applicable fix.Here are the steps and other options to reach out for customer support:How do I contact Docusign Customer Support?Important Changes to Docusign SupportOpen a case in the Docusign Support CenterLet us know if you need further assistance with this. We’re here if you need us!Sincerely,Melanie | Docusign Community ModeratorFound this useful? You can mark it as “Best Answer”!

Melanie.Panguito · Answer

Hi there ​@evan,How are you? I'm checking in to see if you still need further assistance.Let us know, we’re here for you.Sincerely,Melanie | Docusign Community ModeratorFound this useful? You can mark it as “Best Answer”!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.