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We have been unable to sign up for a developer account the past 2 days. When we click on the “Get Started” button after filling out all required fields, the button flashes for a moment, but then no other response from the page.

We have tried:

Using a different email address
Using a different browser (chrome, Edge)
Clearing cache and cookies
Using Incognito mode
Trying to sign up on a mobile phone on both wifi and cellular network

I notice a request outgoing in the network tab:

POST https://protect-d.docusign.net/api/2.0/approvals?ik=89220935-c225-4fcf-9eb7-547598b97a7b

Payload
{"state":"<JWT_HERE>","action":"ActionNewAccountSignup","challenge":"ActionRuleEngine","features":{"firstname":"Evan","lastname":"Payne","email":"evan@<my_email_address>.com","fingerprintHash":"4a7c65ea490b114675f8ee664634ebb3","sessionId":"9249bd95-7fc3-44c7-88e2-8b6a83a7cc8c"}}

Response:
{
    "id": "42e25fda-3e40-4cc8-972b-45c20c641be2",
    "done": false,
    "state": "<JWT>",
    "challenges": [
        "ActionRuleEngine"
    ],
    "version": 1
}

Hello ​@evan,

Thank you for reaching out to the Docusign Community, where amazing Community members and Moderators are always ready to share knowledge and support you.

We're sorry you are experiencing issues with creating a Developer account, and we appreciate that you've tried several troubleshooting steps. At this time, the best next step is to open a support case so our dedicated Technical Team can investigate internally and provide an applicable fix.

  • Paid account users can 👉 Open a Support Case
  • Free account users can use the following workaround to Open a Support Case:

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

Let us know if you need further assistance with this. We’re here if you need us!

 

Sincerely,

Melanie | Docusign Community Moderator
Found this useful? You can mark it as “Best Answer”!

Hi there ​@evan,

How are you? I'm checking in to see if you still need further assistance.

Let us know, we’re here for you.

 

Sincerely,

Melanie | Docusign Community Moderator
Found this useful? You can mark it as “Best Answer”!

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