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  • 1,146 Topics
  • 12 Replies
1146 Topics
S
Newcomer
SanthakumarNewcomer
asked in eSignature API
DocuSign is not loading in the frontend

DocuSign is failing to load on the front end; I can see the spinner and "Powered by DocuSign," but the actual document is not appearing while using DocuSign JS with embedded.

969
Hengfeng Ge
Frequent Contributor
Hengfeng Ge
Frequent Contributor
Hengfeng GeFrequent Contributor
posted in General
Is there any DocuSign Expert know how DocuSign certificate sign the PDF Document?

​@Lindsay.Rothfeld Is there any DocuSign Expert know how DocuSign certificate sign the PDF Document? Our customer want know why the sum of last two ByteRange of the pdf file is not equal with pdf file size. what’s the data after it?I find the document:Digital Signatures in a PDFhttps://www.adobe.com/devnet-docs/acrobatetk/tools/DigSigDC/Acrobat_DigitalSignatures_in_PDF.pdfI only find one ByteRange but find 4 %%EOF. So what other 3%%EOF for? thanks. FreeLink/甫连信息🌍 DocuSign Partner | Partner Profile🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.📊 DocuSign Community Leaderboard Top 5 contributor.🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries. Feel free to reach out for collaboration opportunities.

140
Hengfeng Ge
Frequent Contributor
J
Newcomer
juurouNewcomer
asked in eSignature API
Grouping Checkbox Tabs

Using an an SDK to create an envelope. I need to have 2 checkboxes and want client to only be able to choose exactly 1 of those 2 checkboxes. Tried doing something with the group, but it still allows having both empty. function makeEnvelopeCDM(email: string, name: string, document: any) {const docusignAny = docusign as any;const env = new docusignAny.EnvelopeDefinition();env.emailSubject = 'Please sign this document set';let doc = new docusignAny.Document.constructFromObject({documentBase64: document,name: 'Installer Quotation',fileExtension: 'pdf',documentId: '1',});env.documents = [doc];let signer1 = docusignAny.Signer.constructFromObject({email: email,name: name,recipientId: '1',routingOrder: '1',});let signHere1 = docusignAny.SignHere.constructFromObject({anchorString: 'Title',anchorYOffset: '100',anchorUnits: 'pixels',anchorXOffset: '25',});let title = docusignAny.Title.constructFromObject({anchorString: 'Title',anchorYOffset: '0',anchorUnits: 'pixels',anchorXOffset: '45',});let d

1363
A
Docusign Employee
C
Newcomer
chenryNewcomer
asked in eSignature API
Unable to render focused view

Refused to connect to 'https://telemetry-d.docusign.net/api/v1/TelemetryWrapper' because it violates the following Content Security Policy directive: "connect-src 'self'Is preventing render and im using v2 of the api $recipient_view_request = new RecipientViewRequest([ 'assertion_id' => $assertion, 'authentication_method' => 'none', 'client_user_id' => $userId, // must match with clientUserId set on the signer 'return_url' => $_SERVER['HTTP_ORIGIN'] . '/coeus/?tab=success&signed=1', // Where to redirect after signing 'user_name' => $name, 'email' => $email,]);

19411
Hengfeng Ge
Frequent Contributor
S
Newcomer
ShaneNewcomer
asked in eSignature API
Customer integration request for integrations per user

Hello,I am a developer of a software package that integrates with docusign.  Our customers purchase the license and use our admin tool to update the integration information.  Our code then uses that authentication to make the calls. We have a certain customer who is asking us to allow them to configure an integration key per user.  Meaning they’d like us to enhance our user setup admin to give them a place to save the oauth information per user.I’ve read the documentation and understand that it’s recommended there be a single integration key per integration between docusign and the third party software (our suite).  Their reasoning to the best of my understanding is to allow different integrations for users in different regions or countries (I’m not certain the actual differentiation). We proposed enhancing our current admin (where they now enter a single integration key and authentication to docusign) to allow multiple entries, and then they would be able to select an integration from

874
B
Docusign Employee
S
Newcomer
shashankNewcomer
asked in SDKs
Phone verification config is not having any effect during esign process.

I am using the developer account to develop a POC for e-signing using Docusign SDK. Our App authorises users using phone number and hence at the E-sign process for a loggedIn user, we need to ensure the authenticity/Identity of the user is correct. I’ve configured the template to enable the identification of user via phone/sms but during the signing docusign app is not asking for any OTP. Please help.I’ve referred this link for the configuration.

1512
Hengfeng Ge
Frequent Contributor
M
Newcomer
marcos.pachecoNewcomer
asked in eSignature API
How to fetch the signing metadata after signing ceremony is complete in embedded flow?

Hi,I'm working on an Docusign integration using the embedded flow and one of the requirements is after the user signs the document we capture the timestamp of the signature. After reading some of the docs and going through the code samples, there's still something not really making sense to me. How can I fetch the signing metadata after the user is redirected back to my application? I ran the code sample but the only parameter I get is a `signing_complete` event in the query string. I was expecting to get an "envelopeId" as one of the query string parameters so that I could use this parameter to issue a request to the EnvelopeRecipients:list endpoint.

1602
Hengfeng Ge
Frequent Contributor
Y
Newcomer
YantingNewcomer
asked in Docusign Connect
Only upload option available is Use a Template.

One of my users can't upload any documents sending an envelope. Only option available is Use a Template. The user applied these steps: Logged into DocuSign Click on "Drop documents to get started or click the 'Start' button." Click "Send an envelope" On the Add document section click "Upload" The only option that appears in the dropdown is "Use a template" Typically, we would have the following options:Browse Use a template Box Dropbox Google Drive OneDriveWhat is the reason that the user is unable to see the other options?

372
A
Community Moderator
N
Newcomer
nidhinNewcomer
asked in Go-live
API calls are not recorded in the API dashboard. what to do?

All, I have made an integration and added the APIs in my application. Using this I have already created new user accounts and edited permission profiles on the DocuSign Developer account. But while requesting for a go-live review it shows 0 API calls. and the Dashboard shows no calls in 30 days. I have created and edited more than 30 users in this APIs. But none of this is captured. How do I record these calls in the API dashboard? 

1937
A
Newcomer
S
Newcomer
shashankNewcomer
asked in eSignature API
Enforce the recipients to login before signing.

I am using developer account, Below is my configuration and yet on opening the e-sign URL, the recipients are not asked to login. Basically any user with access to the URL is able to put their signature. How to configure this correctly ? 

282
S
Newcomer
N
Newcomer
NicolasGauthierNewcomer
asked in Embedded Signing
New modal appear in the iframe

Hello everyone,Im not really used to docusign, i work in a project where there is some screen with a docusign iframe, and recently there is a new popup modal that appear in the modal (it didnt before) that i dont want to show, any idea how to avoir it please ? English trad of the popup : check and continueHello, please consult a new document converning ...   

912
C
Community Moderator
B
Newcomer
batistaWillianNewcomer
asked in eSignature API
Eternal Loading Spinner on Embedded View

We are using the Embedded View for signing but for some reason the loading spinner is eternalI don't see issues in the console Any idea of what is happening? I'll appreciate any help

681
J
Docusign Employee
A
Newcomer
AlainBavieraNewcomer
asked in eSignature API
DocuSign Admin Bulk Action is stuck "in progress"

Hello community,I have a Bulk Action stuck “in progress” for way longer than it should be. This is done through automation utilizing the Admin API, however, we cannot seem to terminate or make any other request until this user export request completes. Is there any way I can resolve this? Any help is much appreciated.

451
R
Docusign Employee
Lindsay.Rothfeld
Docusign Employee
Lindsay.RothfeldDocusign Employee
asked in General
Ask the Expert Topics … (POLL)

Community poll time…Ask the Expert events are dedicated Q&A sessions that include experts from Docusign. They provide an opportunity for YOU to ask questions, get personalized advice, and dive deeper into industry best practices. What’s something that you would like to learn more about in an upcoming Ask the Expert event?(see your next clue in the reply below this post!)

931
Lindsay.Rothfeld
Docusign Employee
M
Newcomer
MoniqueNewcomer
asked in eSignature API
Envelopes disappear

Yesterday I corrected an Envelope. After I re-sent, it disappeared. I’ve logged a case and explained 4 times that I've searched in every folder I can and used every search filter available. I keep on getting a response to search in a different folder, even though I keep on explaining that I already did the search. No one is helping, they just tell me to do what I already did.

231
Ivan.Dinkov
Docusign Employee
B
Newcomer
bhoward31Newcomer
asked in eSignature API
Create a In Person Signer with an Unknown name

Hello,So I got the API integration almost working perfectly, just one hangup which I hope I’m just missing a setting somewhere.I’d like to setup an In-Person Signer but without their name pre-filled.  We are delivering goods to a company, so we know the company name and general email inbox to send the documents.  We just don’t know who is going to be there to receive the goods, could be John Smith, Jack or Jane Doe.  The In Person Signer is able to change to their name when signing, but would be nicer to have it already blank.How can we accomplish this? Thanks,Brian

661
I
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Navigator API
What does the Navigator API beta consist of?

I have never participated in a Docusign API beta. How will this Navigator API beta work and what limitations should I expect?

901
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Navigator API
Can apps in my production environment use the Navigator API during beta?

I need to know whether I will be able to utilize Navigator API with the apps in my production environment during the beta phase.

311
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Navigator API
What tools can I use to try out the Navigator API?

In order to run some preliminary tests with this new API, I would like to know more about which tools I can expect to be able to currently use it with.

381
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Navigator API
How do you get an access token to use the Navigator API?

What authentication method is used for the Navigator API? I need to understand if it will be similar to other Docusign APIs I have used before or if it will be different.

661
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Navigator API
What can you do using the Navigator API?

I would like to understand more about the functionality of the Navigator API and what I can expect to be able to do with it. Someone please fill me in!

401
C
Docusign Employee
C
Docusign Employee
Community UserLegacy User
asked in Navigator API
How do I gain access to the Navigator API during beta?

It looks like the Navigator API is currently a closed beta. How do I gain access?

371
C
Docusign Employee
T
Newcomer
TaoNewcomer
asked in General
I can not find my signed document

I can not find my signed document in the docusign mailbox. I have two signed document, one I can still access throught security code, another one I totally lost, how can I get the document ? 

503
C
Community Moderator
D
Newcomer
david009Newcomer
asked in eSignature API
How can I add more expire_in when I request access token

const jwtLifeSec = 24 * 60 * 60; // 1 day in seconds (3600 * 24) const dsApiClient = new ApiClient();dsApiClient.setBasePath(this.configService.get<string>('docusign.base_path'),); const results = await dsApiClient.requestJWTUserToken(this.configService.get<string>('docusign.integration_key'),this.configService.get<string>('docusign.user_id'),[this.configService.get<string>('docusign.scope')],this.privateKey,jwtLifeSec,);I added like that ti’s not working. it’s always return expire_in : 3600I wana more than. How can I do that Please someone help me.

1772
D
Newcomer
P
Newcomer
ParthNewcomer
asked in SDKs
{"errorCode":"USER_AUTHENTICATION_FAILED","message":"One or both of Username and Password are invalid. Invalid access token"}'

 user_data = { "name": user_smartreq.user_id.first_name, "address": "Your Address", } html_content = render_to_string("offer.html", user_data) pdf_file_path = "/tmp/document.pdf" HTML(string=html_content).write_pdf(pdf_file_path) # Step 2: Set up DocuSign API Client api_client = ApiClient() api_client.set_oauth_host_name("account-d.docusign.com") api_client.set_base_path("https://demo.docusign.net") response = api_client.request_jwt_user_token( client_id=env.DOCUSIGN_INTEGRATION_KEY, user_id=env.DOCUSIGN_USER_ID, oauth_host_name="account-d.docusign.com", private_key_bytes=docusign.PRIVATE_KEY, expires_in=100000, scopes=["signature", "impersonation", "extended", "openid", "cors"], ) # api_client.set_access_token(response) print(response.access_token) api_client.set_default_header( header_name="Author

6003
A
Newcomer

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