using eSignarure API getting TAB_LIMIT_EXCEEDED error, when tabs number don't exceed 5000

Question

Hi there,Scenario: I have an envelope template 5 recipients, and multiple documents 5-15, the documents contain fields using anchors, multiple fields are repeating inside documents (same Data Label), including fields like SignHere and FullName. Using API a draft envelope is created from template, with fulfilling value for tabs.Problem: Even if the total number of tabs not exceeding 450, while creating envelope we receive error `TAB_LIMIT_EXCEEDED`, when the tabs limit per envelope is 5000.Attempts: When I remove all fields, the creation works. After removing few documents from template (~180 tabs remain) it goes through.Since template creation is responsibility of law department, we can’t limit them in numbers of documents or fields used, (the DocuSign limits are ok)Any ideas how to investigate and what can be the issue of this problem?

ionmoraru_toptal · Answer

I have noticed the template start working when tabs was under 250 in total, and I have been removed doc by doc until it start working.

I still face the issue, even more, now when I’m adding documents to template, it doesn’t adding, an error is returned “Error uploading Responsibility Code.pdf: An error occurred.”. I don’t know what happens, but I was able to add more documents when the template was created.

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