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  • 1,148 Topics
  • 12 Replies
1148 Topics
A
Newcomer
adarshNewcomer
asked in Docusign Connect
Webhook payload in XML Format

Hi Team,Whether it is possible to change the payload format of our webhook from XML to JSON. Our account is an enterprise demo account, and we are currently unable to locate the configuration option within our webhook settings to make this change.Could you please confirm if this feature is available for enterprise accounts and provide guidance on how to update the payload format if it is?Regards,Adarsh

1123
C
Community Moderator
I
Newcomer
IteeNewcomer
asked in eSignature API
docusign 500 when trying to delete a user via the admin API

I am attempting to delete/close an account user using the Python SDK. The access token was obtained using the Oauth Authorization Code Grant Flow. I have the user_read and user_write scopes as well. The schemas were imported from the docusign_admin.models and used to craft the response bodyI am declaring my api client and making the request in the following manner. api_client = ApiClient(host="https://api-d.docusign.net/management")api_client.set_default_header( header_name="Authorization", header_value=f"Bearer {access_token}")users_api = UsersApi(api_client=api_client)request_body = DeleteUserIdentityRequest( identities=[ UserIdentityRequest( id=account_id ) ])response = users_api.delete_identities( organization_id, user_id, request_body)I am getting the following response. The reference id has been redactedHTTP response body: b'{"error":"internal_server_error","error_description":"An internal server error occured. If this error continues

180
I
Newcomer
M
Conversation Starter
michmiConversation Starter
asked in eSignature API
Error - Unable to create the envelope

Good morning.   As Administrators of our DocuSign account we create templates for users to send for signatures.   Since yesterday we are encountering the below error on all our DEMO templateswhen clicking on USE.  Can anyone help with this? 

852
M
Conversation Starter
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in General
Docusign Web Forms vs. PowerForms: Which one is the best?

Hi! I just published a new YouTube video breaking down the key differences between Docusign Web Forms and PowerForms so you can choose the best option for your workflow.You’ll learn:When to use Web Forms vs Powerforms depending on your use case. A demo of how the same document looks and feels in Web Forms vs Powerforms. Key limitations and advantages of each form type.Find out which solution fits your needs best! You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

920
sofian_solusign
Troubleshooter
T
Newcomer
tpires01Newcomer
asked in eSignature API
Redaction document without miss compliance

I am reaching out to clarify whether it is possible to download signed documents via the DocuSign API without encryption or without copy restrictions, as we need to automate the process of redacting (blacking out) confidential information** in these documents.  Our current workflow involves receiving signed documents from clients, but they appear to be encrypted or restricted, preventing us from copying or modifying the content. Great!We need to automate the redaction of specific sensitive information before distributing the documents internally.  Could you confirm:  1. Is there an option to download the document without encryption or restrictions via the API?2. If encryption is enforced, is there an official way to process and automatically redact specific content while maintaining compliance?3. Are there any recommended best practices, tools, or integrations within DocuSign that support automated redaction of signed PDFs?We are looking for a scalable and compliant solution to integra

2771
I
Docusign Employee
M
Newcomer
MariaJMNewcomer
asked in eSignature API
Getting envelope ID from signing Url

Is there anyway or any call we can use to retrieve the envelope ID from signing URL.  An example of signing in urL is: https://demo.docusign.net/Signing/MTRedeem/v1/1946017d-21a5-428e-8912-4028c033b68f?slt=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiNjgxODVmZjEtNGU1MS00Y2U5LWFmMWMtNjg5ODEyMjAzMzE3In0.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

301
Michael.Rave
Docusign Employee
S
Newcomer
SkullsquisheNewcomer
asked in Web Forms API
WebFormAPI missing inProgress Tag

When paging for a response on an instance ID well a user is working on the form, there is only INITATED and SUBMITTED, Why isn’t there a way to see if they are filling in the form under INPROGRESS. So we can see if the user left mid form.data: {    id: '',    clientUserId: 'guest_user',    formId: '',    accountId: '',    tags: [],    status: 'INITIATED',    instanceMetadata: {      expirationDateTime: '2026-03-29T08:24:26.078Z',      createdDateTime: '2025-02-05T16:24:26.078Z',      createdBy: [Object],      lastModifiedDateTime: '2025-02-05T16:24:26.078Z',      lastModifiedBy: [Object]    },    envelopes: [],    formValues: {      Language_Difficulty: [],      Legal_Guardian_Emergency_Contact: [],      Primary_Insurance_Coverage: [],      Secondary_Insurance_Coverage: [],      Contact_Preference: []    }  }}

253
S
Newcomer
Inbar.Gazit
Docusign Employee
Inbar.GazitDocusign Employee
posted in General
Resources for JavaScript Developers!

Here are some useful links for JavaScript resources when developing with Docusign:SDKs:The following SDKs are open sources and each of their npm packages can be found on npm.orghttps://github.com/docusign/docusign-esign-node-client https://github.com/docusign/docusign-click-node-client https://github.com/docusign/docusign-webforms-node-client https://github.com/docusign/docusign-rooms-node-client https://github.com/docusign/docusign-monitor-node-client https://github.com/docusign/docusign-admin-node-clientSample appsSample apps showcase full featured working apps that are designed to demonstrate various features and how they can be used in a hypothetical application focused on different industries and use cases. The following sample apps repos are written in JavaScript:https://github.com/docusign/sample-app-maestro-node https://github.com/docusign/sample-app-navigator-node https://github.com/docusign/sample-app-embeddedsending-node https://github.com/docusign/sample-app-telecom-nodejs

510
Inbar.Gazit
Docusign Employee
M
Newcomer
Mickael MeneuxNewcomer
asked in General
Docusign Developer Account Creation Error

Hello,I’m encountering an issue while trying to create a developer account for the email xxx@ABC.com (not the actual email). When I visit the DocuSign Developer Sandbox page and click the “Get Started” button, nothing happens — the page doesn't load or display anything.I’ve already successfully created an account for yyy@ABC.com, and it worked fine. Could you clarify if there are any specific requirements for the email address in order to proceed?Additionally, upon inspecting the page (F12), I can see a request being sent, and here is the response Any guidance you can provide would be greatly appreciated.Thank you for your help!Best regards,Mickael

760
M
Newcomer
M
Newcomer
m.maltNewcomer
asked in eSignature API
DocuSign - HighQ Integration Error

Hi everyone,I’m reaching out for your help regarding an issue we're experiencing with our DocuSign integration with HighQ. The integration is authorized and generally works, but we encounter problems when sending certain documents for signature.Issue:Some documents trigger the error message:“The server has encountered an issue while processing this request.”This happens regardless of the method we use to send the document.Key Details:There’s no clear pattern linking the problematic documents. Interestingly, if I upload two identical copies of the same document, one may trigger the error while the other sends successfully.Has anyone encountered a similar issue? Are there any specific troubleshooting steps we can take on the DocuSign side to identify the root cause?Thanks in advance for your support!  

571
S
Docusign Employee
matthew.lusher
Docusign Employee
matthew.lusherDocusign Employee
published in General
Hey devs, our February newsletter is here!News

Learn how you can help shape the future of Docusign for Developers with our new public roadmap, see how LaborEdge is revolutionizing healthcare staffing compliance with Docusign, explore upcoming events, expert dev tips and more!Check it out. https://developers.docusign.com/newsletter/2025/february/  

190
matthew.lusher
Docusign Employee
D
Newcomer
deon402Newcomer
asked in eSignature API
Why is ID Verification Limited to Phone Authentication in the Docusign API?

I'm participating in a hackathon and building a project using Docusign's ID verification functionality. However, the API only seems to offer phone authentication as an option. Does anyone know why this might be happening and how I can enable other ID verification methods? Any guidance would be greatly appreciated!

795
R
Community Moderator
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in General
How To Use Docusign’s Approve and Decline Fields

Hi! I just published a new YouTube video explaining how to use Docusign approve and decline buttons to create efficient approval workflows.You’ll learn how to:Add approve/decline buttons to templates to create approval processes. Configure signing orders so documents are routed correctly. Workarounds if you don’t want to waste your envelopes with these buttons!Transform your approval processes with these techniques! You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

4340
sofian_solusign
Troubleshooter
A
Newcomer
alilpuNewcomer
asked in eSignature API
Why is my envelope created from a template via API remaining in "created" status instead of being sent?

Hi DocuSign Community,I'm having trouble sending an envelope via the DocuSign API using a template. I have verified that my template is set up correctly (it works as expected when I create and send an envelope manually from the console). However, when I create an envelope using the API, the envelope is created with a status of "created" (i.e., a draft) rather than "sent".Here’s my setup: Template Details: Template ID: templateId The template contains two recipient roles: one with the role name "provider" and one with "site". The template has required fields and signature tabs already configured. Envelope Definition (API Payload): const envelopeDefinition = { templateId: 'templateId', templateRoles: [ { email: 'provider@ajay.com', name: 'Ajay Parashar', recipientId: '1', routingOrder: '1', roleName: 'provider' // matches template role (case-sensitive) }, { email: 'site1@ajay.com',

1122
A
Newcomer
5
Newcomer
5840HRNewcomer
asked in eSignature API
Monday.com > Zapier > DocuSign Zap

I have a Zap setup to pull info/file from Monday.com and then send it via DocuSign. It was working for a while and then all of a sudden over the last 5 days, its stopped and is throwing errors. The latest one I cannot figure out because the sending account is a full admin thus security shouldn't be an issue. I cannot find anywhere in the DocuSign settings for “display” or 'signermustacknowledge'.  Error: Could not create signature request: ACCOUNT_LACKS_PERMISSIONS: This Account lacks sufficient permissions. Account does not have permission to set 'display' or 'signermustacknowledge' properties on document Offer of Employment. (Offer of Employment = the Template we use in DocuSign) The error you're encountering indicates that your DocuSign account lacks the necessary permissions to set certain properties, specifically 'display' or 'signermustacknowledge', on the document "Offer of Employment". This typically happens when the account used in the Zap does not have the required permission

761
T
Docusign Employee
O
Newcomer
Oskar.WojtynekNewcomer
asked in General
Data redaction endpoint does not work at dev environment

Hello,I tried to delete personal data at the development environment. Given account has been closed for few days, using following request:curl --request POST 'https://api-d.docusign.net/management/v2/data_redaction/accounts/8d2d3601-24f5-xxx-xxx-d9acac3d26d2/user' --header 'Authorization:AzMzE3In0....' --header 'Content-Type: application/json' --data-raw '{ "user_id": "91585e2f-xxxx-4a44-bf16-xxxxxxxxxxxxx"}'but i get internal error response:{"error":"internal_server_error","reference_id":"dbb84fb9-3bed-40fd-b708-63112cc15e2b"}Is this functionality temporarily unavailable? Do I need to fulfill any other prerequisites besides closing account?

371
I
Docusign Employee
L
Newcomer
laurengNewcomer
asked in eSignature API
Certificate of completion details don't reflect template settings

Our elastic template has the following settings: However, when we look at the certificate of completion, we see that “Must view” and “Must read” are marked as FALSE:How can we make sure the certificate shows accurate information?

382
L
Newcomer
paige.rossi
Docusign Employee
paige.rossiDocusign Employee
published in General
Trending Topics: Latest from our forums (January 2025)

Here are some of the latest popular questions that developers asked on Docusign Community and Stack Overflow in the month of January 2025. To make sure we see your questions on Stack Overflow, use the tag docusignapi.Thread: Send one carbon copy (CC) in bulk requesthttps://community.docusign.com/esignature-api-63/send-one-carbon-copy-cc-in-bulk-request-22345Summary:  The developer is bulk sending envelopes through the eSignature REST API. Each of the envelopes has a different signer recipient, but they want to add a carbon copy (CC) recipient that will receive a single notification for all of the bulk envelopes. If 20 envelopes are sent, they want the CC recipient to be copied once instead of having the CC recipient receive 20 email notifications.Answer: Unfortunately, what the developer is looking to do is not possible. With bulk sending, each envelope is treated as an independent object, so the CC recipient will be notified for each one independently.Thread: SenderView - Do I create

370
paige.rossi
Docusign Employee
R
Newcomer
RutujaWNewcomer
asked in eSignature API
DocuSign TLS1.3 Support

Does DocuSign API support TLS1.3?

1641
Michael.Rave
Docusign Employee
L
Newcomer
LindaHZ1Newcomer
asked in eSignature API
Issues with Read-Only Field

Hi There, We are trying to implement a read-only field in a DocuSign webform that is preset when the form URL is sent from our CRM system. However, when the read-only field is preset from a CRM system, it seems that it can’t be configured as a read-only field. The system throws an error at the beginning of the webform and also after you submit it. When you configure a read-only field that is not getting preset, it is working and the value is getting mapped over to the document as expected upon submitting. I have attached some screenshots below of the errors that are getting triggered when the “CaseID” read-only field is getting preset in the first screen as well as the one at the end.    

744
T
Newcomer
C
Newcomer
colmbyrneNewcomer
asked in Go-live
Disable App in eSign Production

Hi there.I have recently promoted an App from the Development Environment to Production. The intention is to replace an existing, live App already there. I do not see an option to ‘disable’ or deactivate the current live App. Any suggestions on this ?ThanksCB

461
E
Docusign Employee
J
Newcomer
justinemNewcomer
asked in eSignature API
Electronic and signature disclosure download

Hello! The legal entity of my company asked me if we can enable the possibility for the end-user to download the Electronic and signature disclosure (what we see in the screenshot).I did not find something like this in the settings.Does someone know if it is possible?Thanks! 

411
JohnSantos
Valued Contributor
J
Newcomer
JoseF
asked in eSignature API
DocuSign Changing Document ID After Adding Documents to Envelope

Hi everyone,We’ve encountered an issue with our DocuSign integration and are hoping someone can share their experience.Here’s the situation:We send documents to a DocuSign envelope and specify the documentId for each document in our API request. The API responds with the same documentId values we set. However, when we view the envelope in the DocuSign UI, the documentId appears to have been reset or renumbered (e.g., starting at 1).Has anyone else faced this issue or something similar? If so, how did you handle it?Thanks in advance for any insights!

731
Michael.Rave
Docusign Employee
B
Newcomer
brightknightNewcomer
asked in eSignature API
Integration Keys in Paid Plans

Hi everyone,I have a question about integration keys in the developer account.If you create an integration key in a free developer account, you need to promote it to production using your production account to move it to production.What about a paid developer account? Do integration keys created in a paid developer account still require promotion to production, or are they promoted to production by default?

396
B
Newcomer
sofian_solusign
Troubleshooter
sofian_solusignTroubleshooter
posted in General
How To Configure Docusign Agreement Actions

Hi! I just published a new YouTube video on how to automate workflows using Docusign agreement rules.You’ll learn how to:Automatically store signed PDFs in Google Drive, OneDrive, or SharePoint. Export recipient-entered data from Docusign forms into spreadsheets. Automatically send follow-up envelopes to the same recipients when a previous envelope is signed.Master seamless integrations to save time and reduce errors in your document processes. You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

1200
sofian_solusign
Troubleshooter

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