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I have a user attempting to create envelopes via power automate. 

When they do so, the power automate flow returns the following error when using the CreateEnvelope action: 

{
  "errorCode": "USER_DOES_NOT_BELONG_TO_SPECIFIED_ACCOUNT",
  "message": "The specified User is not a member of the specified Account."
}

They can run the flow, which requires a successful sign in to DocuSign.

They can create and send envelopes via the DocuSign web app.  

The user is a user in our DocuSign tenant, and DocuSign SSO group, and seemingly identical users are not encountering the error. 

Things I’ve tried to troubleshoot:

  • re-created the user’s docusign account with highest privs
  • deleted all previously created power automate connections associated with this user in power automate 
  • re-created the connection used when signing into the flow

Any assistance would be appreciated.

Hi,

Thanks for reaching out to Docusign Community.

This error indicates the User ID and Account ID in your API call do not match. This happens when you are using the credentials of a user from Account A, which actually belongs to Account B. In order to achieve a successful call, you need a user from Account A with Account A’s Account ID.
- Check your API call to verify you are targeting the correct account. In REST, the Account ID is passed in the endpoint of the API call.
- Make sure the Account Base URI is correct.

Enabling API Request logging while troubleshooting and downloading them may help to analyze the error. More informations about the API logging in the link below.

https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=jux1643235969954&topicId=poz1578456669909.html&_LANG=enus

Best regards,

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