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Unanswered questions

412 Topics
R
Newcomer
RevanthNewcomer
asked in Embedded Signing
CORS Error

Getting the cors error while getting the access token. Please check the following screenshotCors ErrorAdded the origin URI’s in the Docusign APP.Enabled the CORS.Eventhough getting the error. Could you please help me in resoving it?

251
B
Docusign Employee
Y
Newcomer
yattishNewcomer
asked in SDKs
Creating Envelopes with NextJs

I’m using the DocuSign Node.js package to create an envelope in my Next.js application. I have imported the necessary classes from DocuSign as:  import { ApiClient, EnvelopesApi, EnvelopeDefinition, TemplateRole } from 'docusign-esign'; But, it seems like I am unable to use the “EnvelopeDefinition” method. I have it as:  // Prepare the envelope detailsconst envelopeDefinition = new EnvelopeDefinition(); The issue I’m having is that I get the message; “'EnvelopeDefinition' only refers to a type, but is being used as a value here.” when try to initialize the envelope definition. What am I doing wrong? Can someone please asssist?    

252
Y
Newcomer
E
Newcomer
ecastroNewcomer
asked in Docusign Developers
User (admin) Status is active but radio button isn't set to green

I’ve just installed Docusign eSignature for Salesforce: The trusted eSignature solution from the App Exchange. The account appears as properly connected to Docusign; however...when checking User Management, the only user (the admin) is set to an active status, but based on a Youtube tutorial, the radio button next to “Active” is not set to green. I wonder if this will affect me ? If so… how can solve this problem ?  

192
Jesse.Morgan
Docusign Employee
K
Newcomer
kirankaurr108Newcomer
asked in Salesforce/Apex Toolkit
Getting error: JSON heap size limit exceeded while uplaoding document of 4.3 KB from Salesforce: At this line: myEnvelope = dfsle.EnvelopeService.sendEnvelope(myEnvelope, false);, this error is returned . Please suggest

Getting error: JSON heap size limit exceeded while uplaoding document of 4.3 KB from Salesforce: At this line:                 myEnvelope = dfsle.EnvelopeService.sendEnvelope(myEnvelope, false);, this error is returned . Please suggest 

311
S
Docusign Employee
L
Newcomer
lstryhrnNewcomer
asked in eSignature
Deny Auto Message

Is it possible to set a auto deny message vs entering a message every time a user denies to sign? I am helping the owner of a form with this. 

132
L
Newcomer
A
Newcomer
adarshNewcomer
asked in Docusign Connect
need clarification regarding docusign webhook feature

Hi Team, I am using the DocuSign feature in my current application. Currently, we have two servers, DEV and QA, and I have only one developer (demo) account.What I need is, if I trigger the mail through my DEV server using the integration key, it should trigger the DEV URL in the webhook whenever an event happens for that particular envelope ID. I need the same functionality in the QA server as well, without any conflicts. If I use the same integration key for both DEV and QA with different webhook configurations in the webhook connect feature, what will happen? Also, what is the best/relevant way to approach this scenario? Regards,Adarsh

333
G
Docusign Employee
J
Newcomer
JMAndrewsNewcomer
asked in eSignature
Checkboxes not showing for one user but are for another

Using the same login email address myself and a colleague are sending documents to clients to sign however checkboxes are showing up but hers are not when delivered. Any reason why? Help?

211
Matthew.Farler
Docusign Employee
D
Newcomer
dsinghNewcomer
asked in Docusign Admin
Accessing DocuSign

Hi all, I am unable to get a LIVE person on the phone, and the Sales Rep we have does not seem to answer emails.  How do I get help, we just need to change our credit card but DocuSign has totally locked us out of the system.  As you can imagine, this is quote urgent. Would appreciate any advice. Thank you!  

251
R
Community Moderator
Turtle.Island
Newcomer
Turtle.IslandNewcomer
asked in eSignature
Data Privacy and Security

Hi,Is there a way for the sender to view data in a completed envelope but to restrict a portion of the data to not print if the documents are printed? Or to have that vulnerable data redacted if the document is printed? Basically the information would only be viewable from the senders online DocuSign account. 

303
Turtle.Island
Newcomer
A
Newcomer
Ann MarieNewcomer
asked in Web Forms
Webform: Can't get to Signing page

Hello, I created a webform for my company.  Yesterday it was used by an associate.  I was contacted because the webform would not advance to the signing page. I’m not finding anything explaining the issue I’m having.  Anyone have any thoughts?  What can cause this?  Are there any issues with webforms? Any info is appreciated.  

15011
C
Community Moderator
A
Newcomer
akuforijiNewcomer
asked in eSignature
Why can't I see my signed envelopes?

I have recently signed three powerform documents. It seems as though I have never signed them/ sent them despite the fact that other signers have received the documents. My email address’s inbox has not received any emails upon the completion of the powerforms. When accessing my docusign accoutn, the ‘Agreements’ tab only contains one of the powerforms, and the powerform folder will load infinitely when pressed (so I can’t attempt to view the documents from that folder either).It is important that I download the completed documents, but I have no access to them. What am I to do now? Any help is appreciated.

241
Michael.Rave
Docusign Employee
S
Newcomer
shin jihoNewcomer
asked in Docusign Connect
I tried integration with Onedrive but, Error page is shown

I tried integration with Onedrive but, Error page is shown.I used personal account on microsoft.how can i integration with onedrive on docusign? It’s error page screenshot. 

372
S
Newcomer

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