We are encountering DocuSign issues while retrieving the status of packages in the development and test environments. ( Note - This issue is NOT happing in production environment ) The core issue is a `com.fasterxml.jackson.databind.exc.UnrecognizedPropertyException` within the `cwaDocusignApi.war` application. This exception arises when the application attempts to deserialize a JSON response from the DocuSign API, as the response contains a field named "isTicketRelatedEnvelope" that is not recognized by the application's `com.docusign.esign.model.Envelope` class.
The root causes appear to be:
1. **Outdated DocuSign SDK:** The `cwaDocusignApi` application uses an older version of the DocuSign eSignature SDK, which does not include the `isTicketRelatedEnvelope` property in its `Envelope` model.
2. **API Changes:** DocuSign has updated its API to include this new field, and our application has not been updated to accommodate it.
To isolate the issue, the existing code was deployed in a local JBoss environment. It works correctly when using PRODUCTION credentials but fails when using DEV credentials.