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Digital Collaborator
June 28, 2024
Under review

Not allowing clients to void an envelope

Categories:eSignature
  • June 28, 2024
  • 5 replies
  • 314 views

We would like a setting to ensure that even if one party declines to sign it will NOT void the whole envelope.  Essentially, we pay for DocuSign, it should be in our control as to whether an envelope gets voided.  It should not be in the control of a client or third party to cancel/void the whole envelope because they decline to sign.  

 

We would like to see it if they do decline to sign then we get notified of that but the envelope remains intact for all other signers as we could then go in and correct the envelope and take out the recipient that declines in order to complete the envelope but we do not have that opportunity as currently as it stands, the envelope immediately voids if someone declines but given it is us that pay for the service, we do not think a third party should have that power to void the whole envelope.

5 replies

Hengfeng Ge
Hero
Hero
July 10, 2024

Yes, our customers have a need for batch sending. For example, if 10,000 envelopes are sent in a day and remain unsigned for two months, they want an automatic update to reassign these unsigned envelopes to the next batch of users. This would prevent the envelopes from expiring and going to waste.

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Gabriel.Hollandsworth
Docusign Alumni
Docusign Alumni
April 15, 2025
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Thank you for being part of the Docusign Community!
Gabriel.Hollandsworth
Docusign Alumni
Docusign Alumni
November 25, 2025
Idea SubmittedUnder review
Thank you for being part of the Docusign Community!
Gabriel.Hollandsworth
Docusign Alumni
Docusign Alumni
November 25, 2025

Good news, ​@BGrant! Your idea is now under review by the Docusign team.

We’re evaluating your request based on factors like customer impact, alignment with our roadmap, and technical feasibility.

While the idea is under consideration, please note that the final solution may differ from the original suggestion. We often explore different ways to solve a need, and your idea helps guide the direction we take. 

Thanks for helping us improve the Docusign experience!

 

Thank you for being part of the Docusign Community!
New Voice
February 24, 2026

This is a great idea and would help keep workflow moving smoothly in similar situations where a signer declines and ends up voiding the entire transaction, forcing all to start over.