Have questions about Docusign’s new eSignature experience? Ask me in the thread

May I please have the option to use the traditional, easy to use, version of DocuSign that I have been using (and happy with) for years?  I was blindsided tonight when I had to send out documents for signatures and found that everything was changed (not in a good way).  Signer 1 highlighted in Blue, text & signature blocks were Green.  Signer 2 highlighted in Green, signature blocks in Blue.  I am no longer able to add text for both recipients to see.  When I input text (which I had to add as one signer’s block), it is no longer just opening a block to type in, it is now open a block, type into a box on the side, click on the page to close the block and clear the text box on the side, etc…  It has a feel like skyslope (not a platform that I ever enjoyed using).

Uploading the document, used to be a one-step process, now it is a two-step process.  Checking the status of pending documents, used to be quick and simple, now it is a 3-step process.  

By the way, the “Feedback” tab doesn’t work, but this is the first time I tried using it, so it is possible it never did.

I am definitely not happy with these changes.  Please put it back the way it was…

Thank you!!!

Hi Bharat,

It seems the new design is a ‘new’ big dark pattern to charge customers more, as it no longer allows users to sign their own envelopes. This was earlier possible. When you start a new envelope & check ‘I am the only signer’, you can no longer sign the document, you have to send & it takes away a credit. 

UI/UX is no longer about user experience; it’s all about generating more revenue by using shady tricks.

Hi Aseemgautam,

I also noticed that it no longer allowed me to sign documents on the spot, but I didn’t connect that they were taking away credits.  Thank you for catching that.  With all the other e-signing services now available, why would Docusign start playing these kind of games that will just damage the confidence their own paying customers had in them?

I have been using Docusign for well over a decade and this is literally the first time that I have been disappointed in them.

The new interface seems to take prior easy one step tasks and now it is a three step task - like adding an initial.  Why do you  have to place it and then go back to then drag something else?   This new interface is SO NOT user friendly and I am just flabbergasted at who could have possibly been beta testers for this and though this was better.  Is there a way to go back to the old interface?

​@aseemgautam Thanks for your feedback. We identified that the issue you’ve pointed out around ‘I am the only signer’ is in fact a bug that was inadvertently introduced in the product with the new experience - we certainly want to continue supporting that pattern! We are in the process of fixing this and you should see this go back to working as expected in the next few days.

​@DMES This is very valuable feedback, thank you. I’m looking into the issues you’ve highlighted with our team. I will also email you if you will have 15 minutes for a Zoom call so we can discuss live and learn how to improve our product. Thanks again.

Hi Bharat,

Good afternoon.  You should have my contact information in my account.  I am happy to set up a time for us to review the issues.  I generally need to jump into DocuSign a few times a day to ‘quickly’ send out documents to clients, but this new system is really cutting into my productivity (when my attention needs to be elsewhere).  The complication of previously simple tasks and the loss of useful features, is making me question if this product is still worth the expense.

Please reach out to me to schedule a time to talk.

Thank you!!!

Dawn

How do I permanently switch the company’s account back to the Classic version? We cannot have the DocuSign fields changing how the document looks. 

Also, I have noticed that the Replace function for the documents attached to a Template has been removed. 

​@guntsa2 and ​@mkozak247 Thank you for the feedback. I’m looking into the issues you have reported with our team as these seem like unexpected changes that might have crept into the update inadvertently. I will follow up on them.

To answer your question - yes, you can switch back to the old experience by disabling the Enable new sending experience setting under Admin -> Sending Settings. Note that this option will however go away at the end of February as it is meant to be a temporary control as we roll out the new experience broadly.

​@guntsa2 and ​@mkozak247 Thank you for the feedback. I’m looking into the issues you have reported with our team as these seem like unexpected changes that might have crept into the update inadvertently. I will follow up on them.

 

To answer your question - yes, you can switch back to the old experience by disabling the Enable new sending experience setting under Admin -> Sending Settings. Note that this option will however go away at the end of February as it is meant to be a temporary control as we roll out the new experience broadly.

 

This box is not checked and have not been checked but when I go to create a new Template, it is giving me the new experience. It is loading the new experience when Word Documents are uploaded. 

Is there anyway we can stay with the Classic version?