after submit a case than got the error message: There was an error completing your request; please contacIt your administrator for help.

Dear Partner Team,

It's been 4 days since we had another failed to create a partner technical case. after submit the partner technical case, we got the error message:

I really don't know what are the best escalation practices for resolving issues like Partner Portal quickly? Last year's problem took more than half a year to solve, and the memory is still fresh. We started to ask the Customer support manager team to manually help open a case, but luckily they were really helpful and responded quickly. However, we still hope to fix this system issue as soon as possible. Thanks.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

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Hi @Hengfeng Ge,

While we’re glad to hear that the Customer Support Manager team has been able to assist in the interim, we agree that this isn’t a sustainable workaround. We’ve flagged this issue to the appropriate internal teams and will prioritize a deeper investigation to identify and resolve the underlying problem with the Partner Portal.

In the meantime, if you continue facing issues or need urgent support, please don’t hesitate to escalate through your assigned Partner Manager with any relevant case submission details or error screenshots. This will help us track and troubleshoot more efficiently.

Hey Hengfeng, The issue has been resolved last week, can you share with me the error message you are receiving?

Hello @Reuben.Ng

thanks for your help.

Hello @Mayar.Abounnaiem

The issue encountered on May 30 was confirmed to have been fixed after receiving your email on June 11th. Sorry for not updating the status here. Thank you for your support. The next time we have an issue like the Partner Support Portal, hope you can push your internal team to speed up the resolution. Thanks again.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟The only DocuSign Partner globally with two Certified eSignature Technical Consultants

🏆 DocuSign 2024 APAC Reseller Growth Partnerof the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng

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