Signed PDF File is Unlocked

Hello ​@elram1,

Thank you for reaching out to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

We understand that some Senders can manipulate the signed and downloaded PDF document and save the changes using Adobe Acrobat Pro. I noted that the Signature Panel ribbon indicating the validity of all signatures is missing. You're wondering if a DocuSign setting needs to be adjusted. I sincerely apologize for the inconvenience this has caused you.

Adobe is an external software, so we do not have any control over what the sender or recipient does after downloading the PDF. However,  Docusign automatically applies a Docusign seal to any PDFs downloaded from a customer’s Docusign eSignature account to ensure document integrity and validity.  Any modification to the document after download causes the Docusign seal to break.

I have some questions:

Are senders able to modify the downloaded PDF when combined or downloaded separately? Article: Download Documents

The Administrator may need to disable: Allow agreements to download without the Docusign seal: The option will appear in Admin->Signing Settings->under Envelope Download ->Allow Agreements to download without the Docusign Seal.

Note: The Administrator would need to contact support if they do not have this option:  Open a case in the Docusign Support Center.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Feel free to let us know if you need any more help.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@elram1,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.